NPR Reviews Provided by
Rimrock Resort Hotel
TripAdvisor Traveler Rating: 6583 reviews
A grand effort by hotel staff
User: karenwrinkle from: Vancouver Island, Canada
Published Date: May, 4, 2021
Travel Date: Apr, 1, 2021
Rating: 5
A stunning location and views from rooms facing the mountain. The hotel is elegant, charming, cozy and very clean. We were there at a time that restaurants and gathering areas were closed due to Covid lockdowns, so there was an air of sadness on one hand but on the other hand the staff were just so positive, professional and really stepped to really make the best of the situation. There was a sense of family, there seemed to be more smiles, more conversation, and well more friendliness, as we were all in this together. It will be one of "my favorites".
Subratings:

Fantastic
User: e m from: Medicine Hat, Canada
Published Date: May, 4, 2021
Travel Date: Sep, 1, 2020
Rating: 5
This was our second stay at the RImrock and have to say both stays were excellent .. Beautiful hotel with an Agatha Christie feel about it . The views from the upper rooms where we stayed (room 925) were stunning . The staff here are excellent ,nothing is too much trouble .Made us feel we’re welcome .We will return again for sure .
Subratings:

Excellent hospitality
User: 163mavisw from:
Published Date: May, 2, 2021
Travel Date: May, 1, 2021
Rating: 5
Thanks Rimrock! We very much enjoyed our overnight stay for many reasons. The friendly staff member who arranged our reservation, the bellmen who greeted us, the card and treat left for us in our room, the staff that served us while we sat around the firepits and the prompt room service we received. We also loved the view from our room and the chance to take in the sights and sounds of the area from our balcony. We were thankful that we could regulate the temperature in our room as it meant for a good night's sleep.
Subratings:

A needed escape
User: GandRhighriver from: High River, Canada
Published Date: Apr, 28, 2021
Travel Date: Apr, 1, 2021
Rating: 4
We were at the Rimrock Hotel this past three nights in April. A very good experience. The hotel is doing everything right to make you comfortable during this Alberta out break. From meeting you at the curb side valet for check in to the wonderful room service. At no time does anyone enter your room while you are there. We stayed in room 965; it needs a new mattress. The lighting in the bathroom is rather dim for any women putting on makeup. Our room needed to be more thoroughly vacuumed before our arrival as I found a potato chip under a chair. (we didn’t have potato chips) It was a special birthday for myself and when we arrived there was a special treat for my husband and I. The concierge was very helpful assisting my husband with the purchase of flowers and helping us transport them home. It is a beautiful hotel. So we’ll situated for peace and quiet. The view is outstanding.

They don’t want my business
User: 567deanf from:
Trip Type: Couples
Published Date: Apr, 20, 2021
Travel Date: Apr, 1, 2021
Rating: 1
Stay at the Rimrock for years when ever we went to Banff always had a good stay and treated excellent but we went up for my birthday tryed to up grad are room was told couldn’t then staff told us they were at 4% occupancy. Then we had charges being put on are card when we usually get a Dept put on are card and pay in full when we leave the front desk lady said that’s what they were doing at the time we checked in then when ask the front desk about charges the second day she said that’s the way it is basically and then we ask for a manager and she got angry. We asked to speak to trever long the general manger that left a cars on are room and a note for my birthday saying if we need anything to call but front desk said he was not in on a Friday we email him and no response to this day after that we talked to the front desk manager he kept going on about 18% gratuity that we didn’t even care about we tip on top of that when we expected good service. The front desk manger would not listen kept talking about Gratuity so I said it’s like you don’t want are business if no we can check out and he said ok so we did and sense I have been a fairmont card member for years we went to the Banff springs and got treated like royalty because that’s what you expect for a top hotel in Banff. After all this time going to the Rimrock was very disappointed in the way they operate now I did not expect this for the Rimrock and will never come back we will be telling all and friends and business associates that have always gone there to the story. Very disappointed!!!!!!!!!!!

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