NPR Reviews Provided by
Rimrock Resort Hotel
TripAdvisor Traveler Rating: 6883 reviews
Hike enthusiast
User: 359neetuj from:
Trip Type: Solo travel
Published Date: Sep, 29, 2022
Travel Date: Sep, 1, 2022
Rating: 4
I was a guest at Rimrock Resort last week, and had a great experience. However, wanted to specifically shout out a gentleman EDDINE who works at Rimrock. I explained to him that I was looking for hiking recommendations and he proceeded to spend the next hour or so giving me an extensive list of recommended hikes and things to do in the local area.  He was so kind and so very thoughtful in explaining to me the different kinds of hikes,  what to watch out for, things to skip. He showed me some spectacular photos and even showed me how to track the auroras. He even went above and beyond and (as ill-prepared as I was) provided me  with his very own bear spray and offered up his own hiking poles. I have stayed at some incredible hotels but this was the first time I have experienced this level of kindness, enthusiasm and passion from a complete stranger that it touched my heart. I saw him before I checked out of the hotel and that warmth and kindness and actual interest in what I had been up to was still present (despite being incredibly busy)! Thank you thank you thank you Eddine!

Loved It
User: MillNewcastle from: Gateshead, United Kingdom
Trip Type: Couples
Published Date: Sep, 29, 2022
Travel Date: Sep, 1, 2022
Rating: 5
All the staff here were very friendly and helpful. we valet parked the car and the valet brought our luggage to the reception. We were asked at check in if we would like to do the green policy of not having housekeeping and getting a $15 credit per night. Most other big hotels did not offer housekeeping and they did not offer a discount so well done Rimrock. Our room on the 8th floor was large with big windows overlooking the mountains. Big comfortable bed with plenty of storage and 2 comfy seats in the window area. There was no free bottled water but this was not a big issue for us. The bathroom had a shower over the bath and was not the most powerful shower but was very clean. We went to The Larkspur Lounge on our first night and had a few drinks and shared fish and chips which were massive. We tried to go on our last night but it was full. This was very disappointing as at 7pm I didn't want to travel into Banff. The young waitress at Larkspur put us on the waiting list and we were sent a text to say a table was available at about 8pm. We used the cafe a few times to get snacks and breakfasts which we ate outside on the lawn. Also used the concierge to book a couple of trips. We didn't find the hotel dated and liked the look and feel of it. We walked to the gondola which took about 5 minutes. The free bus to town ran very promptly every 20 minutes and dropped you back outside the hotel. This is a place we would come back to.
Subratings:

Did not meet my expectations
User: Lady Traveller P from: Wellington, United Kingdom
Trip Type: Family
Published Date: Sep, 29, 2022
Travel Date: Sep, 1, 2022
Rating: 3
If you like modern hotels with drab brown decor then this is the place for you. Myself I prefer a place that has atmosphere and is period. The good: comfortable beds and great pillows with good quality bedding. If you like being out of town then it is near the springs and the Banff Gondola. If it's a clear night the stars look really bright. Good views from the lounge over Banff. We did not eat in the hotel restaurant as it was to pricey. Also whilst we waited for our room we had a coffee, which was probably the worst I have ever had. It was very bitter. The bad: be prepared for them to want to hold your credit card. Again I refused this so they wanted $250 Canadian as a deposit. I told them that I was not prepared to do this as we would pay for things as we went. Eventually a Manager agreed to let us do this. It is quiet a walk from the town. There is a bus but it isn't as often as it states. Also the walk back is up a very steep hill. We were staying here on a Rocky Mountaineer tour. Originally we were supposed to be in the Fairmont Banff Springs. But got put into this one instead. I would not choose this myself.

Expensive and old
User: Travel36936257112 from: Mumbai, India
Trip Type: Family
Published Date: Sep, 28, 2022
Travel Date: Sep, 1, 2022
Rating: 3
Good location. Very Expensive for the quality of the room. Seems like an old hotel. They do not provide water bottles and did not have glasses. Only paper glasses. It is far from the centre of the city and the hotel provides passes for travel on Public buses.

Beautiful stay!
User: roopstravels from: Edmonton, Canada
Trip Type: Family
Published Date: Sep, 28, 2022
Travel Date: Feb, 1, 2022
Rating: 5
I’ve been to this resort multiple times for spa getaways/RnR. This time, we took our infant (4 months) and I was impressed with how well the hotel accommodated for us! Would highly recommend this location for professionals or parents/families needing some rest and relaxation!

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