NPR Reviews Provided by
Zion Mountain Ranch
Trip Type: Family
Published Date: Nov, 26, 2022 Travel Date: Nov, 1, 2022 Rating: 5
We spent 5 nights in this magic place.
We stayed in a 2 bedroom chalet.
A warm cocoon with 2 bathtubs. A dream!
The best place to be to enjoy Zion National Park and Bryce Canyon.
We loved everything: the chalet, the delicious breakfast, the dinner, the dogs (cheese Cake 💜), horses.
We had the joy of seeing the snow fall ❄❄💙
The whole team is lovely.
Thank you Laura, Kelsi, Brenda, Cody, Brook, Ashley, Molly. We had a wonderful time with you.
Live the experience of being there as a gift.
Embrace the spirit of this place.
Hope we come back one day.
Anne Laurent Rémi Anaïs
Notts01 from: Nottingham, United Kingdom
Trip Type: Couples
Published Date: Nov, 3, 2022 Travel Date: Nov, 1, 2022 Rating: 3
Good room. Poor restaurant.
Our room was large and comfortable with two double beds, a sofa, table and chairs and microwave. The heating was good even if it sounded like an aeroplane taking off. But the restaurant arrangements were poor. It operated on a first come, first served basis and we gave up waiting after nearly an hour in the queue. Instead, along with approximately 20 other guests who were also queueing, we drove to a great diner about 20 minutes away. That was great, warm and welcoming. Would we stay again? We’re unsure. Definitely if they improve the restaurant arrangements since the room was good. Definitely not if the restaurant arrangements don’t improve.
158chasw from: Bethesda, Maryland
Trip Type: Couples
Published Date: Nov, 2, 2022 Travel Date: Oct, 1, 2022 Rating: 4
Perfect for Zion National Park
We stayed for three nights. Although some TLC is required the Preserve cabin was perfect and very comfortable. Everything we required. Fantastic access to Zion National Park and about a 1 hour 15 drive to Bryce. Overall very peaceful and relaxing.
a_mac7779 from: Sheffield
Trip Type: Couples
Published Date: Sep, 30, 2022 Travel Date: Sep, 1, 2022 Rating: 4
lovely and tranquil cabins in a beautiful setting
Our cabin was, I think, the most basic you can have at Zion Mountain Ranch but you wouldn't know it. It was lovely. Huuuge bed, good sized bathroom and everything you need, including a very tidy little seating area outside with a lovely little swing bench. The views over the bison pasture are lovely and it's very quiet, even when the chickens come to visit!
Our room had a fridge, heater, air con unit, ceiling fan, bathroom with a jacuzzi tub and separate shower - really well appointed.
We didn't try the onsite restaurant because they didn't publish a menu and the little I could find online was very limited choice and super expensive - I don't mind paying for quality but I think $60 plus tax and tip for a steak is a little beyond me. Because we couldn't see what was on offer and there was no information readily available, it put us off eating at the hotel so we went elsewhere both mornings.
All said, the staff are lovely and we enjoyed our stay very much
- Rooms: 4
- Sleep Quality: 5
- Service: 4
TNWayfarer from: Tennessee
Trip Type: Couples
Published Date: Sep, 29, 2022 Travel Date: Sep, 1, 2022 Rating: 3
Beautiful setting/Poor service
My wife and I stayed at ZMR while visiting Zion National Park. Unfortunately, we were disappointed with our stay. On the positive side, the setting is beautiful. You feel like you are stepping back in time to a working ranch. It was great seeing the buffalo in the pastures. The architecture is authentic rustic. The setting of the cabin was nice. The staff was friendly. The horseback ride was great, and Mollie the wrangler was excellent.
Cordwood restaurant had very good food, but it was very expensive. Most entrees were over $30 and steaks were $50 and $60. We came at 8 pm and had to wait almost 45 minutes to get seated, although there were only 2 couples ahead of us. Couples who came after us were told the wait would be an hour to an hour 15 minutes. The buffet breakfast was very good at $15 per person plus $3 for coffee. However, there was one man working the entire room for breakfast and was clearly running himself ragged.
Now the negative. The housekeeping service was terrible. When we checked in, we were asked if we would like daily housekeeping. Given that we we paying over $300 per night and ZMR touts itself as a resort, we said that we would. They completely missed the first day’s cleaning. The next morning, we reported that oversight to the staff. When we got back that evening, housekeeping had basically made the bed. There was no new soap, shampoo, coffee or tea and the shower had not been cleaned. The next morning, we complained again and told the staff that we were disappointed with our service. Of course, they said such service was not acceptable and asked how they could make it up to us. We told them that we would prefer to let ZMR decide what they should do. They said they would talk to management about it and, in the meantime, comped is for coffee and a breakfast.
Our cabin had a spa type jacuzzi which was a selling point for us. Unfortunately, hot water ran out before it was even 1/4 filled. So no soaking in a tub after a long day of hiking. We also notified the staff of that problem as well and they said they would check on it. Apparently the tub was just for looks.
When we returned that evening, the bed was made. But, again, the shower had not been cleaned - now after 4 days. There was one bar of soap, which we had to use both in the shower and at the sink. There was no tea at all and only one packet of coffee. They left one washcloth. We took two showers back to back and ran out of hot water during the second shower.
The next morning while checking out, we were asked how we enjoyed our stay. We told them the setting was wonderful but the service was terrible and detailed some of the problems. There was no offer of any service recovery. The lady we had spoken to the day before was sitting there also and never said anything. I finally mentioned that she had previously made an offer to do something, whereupon she said “we can do a 10% discount off the room charge.” Presumably, had I not brought this up, nothing would have been offered.
In summary, we had the feeling that ZMR relies on its setting to get by with a lean staff and very poor housekeeping service. For the prices charged and based on the fact that they sell themselves as a resort, the service should have been much better.