NPR Reviews Provided by
216marlav from: Livermore, California
Published Date: Nov, 3, 2021 Travel Date: Nov, 1, 2021 Rating: 5
Glamping in Midpines
We had a wonderful e experience at AutoCamo. There is no restaurant at the camp and restaurants options in town are slim. You can order pre-prepared food at the main lobby. We brought our own camp stove and with minimal effort cooked our own meals at our campsite. The trailer was as advertised. It’s a trailer. Full bathroom, comfy bed, heater and A/C.and bonus, a TV! Staff was super pleasant. Had a bear run out in front of the car at El Portal. Drive slow people! November is the best time of year in the park. Would stay again. Preferably in the fall!
- Rooms: 5
- Cleanliness: 5
- Service: 5
SSZahedi from: Huntington Beach, California
Trip Type: Couples
Published Date: Oct, 28, 2021 Travel Date: Oct, 1, 2021 Rating: 5
It's Luxury Fantastic
If your looking for a luxury camping retreat of relaxation, Autocamp Yosemite is the place to be. The scenery is fresh and the ambiance is inviting. We stayed 2 nights in a Luxury Tent and it was wonderful. We had a cool location 58A and the lot size was nice and pleasant. A special thank you to the the staff! They were GREAT!! just by talking to them made us feel super special. We are definitely coming back to try the Airstream.
Thanks Again Autocamp
Published Date: Oct, 12, 2021 Travel Date: Oct, 1, 2021 Rating: 3
Great hard product - horrible soft product
My wife and a few of our friends were really looking forward to this experience. We’re not campers, but do enjoy traveling the world, getting out of our comfort zone, and trying new experiences. We stumbled across autocamp while searching for glamping options, and decided to give it a go. We went to Yosemite and it did not disappoint. The site looked exactly as the photos posted online.
We had a group of four, so two of us took the tent and the other the Airstream just to get a feel of both. The hard product was great for a glamp site, tents and Airstreams were well maintained and supplied with necessary glamping survival gear. There were extras at cost like quick light fire wood, self cook meal packs, and drinks if you didn’t bring your own. Other glamp perks like mountain bikes, giant jenga blocks, fire pits, and the heated pool were there too for those wanting to indulge.
The tents and airstreams were well maintained with all the needed amenities like heaters, heated blankets, and cookware - we thoroughly enjoyed the unique experience.
There was a major downside which our group all had experience with...the customer service was horrid. It was as if most of the staff didn’t care or didn’t want to be there. Coming from someone who has worked in the hospitality/service industry during most of my college life I was definitely disappointed especially when you’re paying upwards of $400 per night or up to $900 for an all inclusive two night stay!
I’ve been around the world and stayed in 2-star to 5-star hotels, and for this price you can get some great service at a 4-star hotel that dwarfs the attitude and service we were shown. The only bright spot was a brilliant lady who checked us in and was there for part of our stay...a very helpful, friendly, and accommodating front desk employee named Kristen - awesome dyed reddish hair! So if you read this Kristen thank you! You were the bright spot in an otherwise dark experience. Aside from Kristen we were exposed to uninterested, curt, and a bit rude behavior, what do we mean…?
A) We asked about the included breakfast and one employee with a bit of an attitude said that they aren’t prepared till we come to order them. She could have delivered it with less attitude.
B) We had a dog, and asked about dog friendly trails at Yosemite, we got the dreaded face of disgust and curt response…”you can just go to any paved trail”...and that was it! I was thinking, well what trail? Which park entrance? How do we get there? What’s the name of the trail?! All of which I just went to the All Trails app to tell me...and this was free! With the cost you’d expect customer service to be miles better.
C) We ordered breakfast and were told to just pick up at the counter. Cool I can do that! Out plopped a breakfast burrito a few minutes later and I thought ok it’s ours, I reach for it and I hear, “yours isn’t ready, I just put in the order!” in the usual curt response, by this time my blood was boiling...attitude achieves nothing. A simple, “oh your burrito will take a few more minutes as I just placed the order...just sit tight!” would have sufficed.
To everyone aside from Kristen...If you’ve had a bad day/week you don’t take it out on the guests. If you’re unhappy with your job then better yourself and go for a career you value! From that point onward I told my wife, “I prefer if you were the point person for all things front desk related, else I may say something I’ll regret.”
I thought these experiences were isolated to just us, but our friends also experienced curt, impatient attitudes from the crew. Everyone we encountered except for Kristen - again reddish dyed hair ;) had horrible customer service. I’m not sure how the training program is structured at autocamp or if there is one, but a decision maker needs to put Kristen as the head trainer. For $300-400+ per night I can forgo the cost and have my mother in law yell at me and stay at hers for the same experience for free!
To sum up, autocamp...great outdoor experience and hard product, but the customer service/soft product leaves much to be desired.
- Value: 3
- Location: 5
- Service: 1
nomadicAndrew from: Los Angeles, California
Published Date: Oct, 6, 2021 Travel Date: Sep, 1, 2021 Rating: 2
Unique overpriced glamping experience
If you are looking for a unique "resort" to capture some photos for the "gram" then this is your spot. On the surface the airstreams and luxury tents look like a cool idea, however the resort in general fell flat on many levels. First thing first is this place is really dirty. I realize its in the woods and there is dust etc but the tents were filthy. I found hair and other "things" clearly visible on the pillows and sheets upon checkin, In addition the fit pit near the clubhouse had garbage that was never removed for the entire duration of my stay. This place definitely targets the upmarket crowd and nickels and dimes you on everything. No firewood is allowed in the area so you must purchase their "Goodwood" bags which dont last more than an hour. For the price you pay per night you would think they could throw in a few bags a day. Complimentary breakfast is cereal, milk, and lukewarm coffee (all 3 days i was there). If you want something hot you need to buy.
One of my biggest gripes however is how close all the tents and airstreams are to one another. If I shell out this much money i expect a bit more privacy. During my stay the place was filled with families and the screaming and yelling of kids was non stop starting at 6am till about 10pm. Also many families completely take over the common areas rendering the already minimum facilities rather useless. Just take that into consideration if you are thinking this will be a quiet place in the woods to relax as it definitely is not.
- Rooms: 2
- Sleep Quality: 1
- Service: 3
Published Date: Sep, 27, 2021 Travel Date: Sep, 1, 2021 Rating: 2
Save your money - not as advertised
The photos on the website do not represent reality. All the tents and airstreams were stacked on top of one other and it was uncomfortable being thisclose to your neighbors.
They did not say there's only ONE water source for all of the tents in addition to only 3 bathrooms and 2 showers in the clubhouse.
Customer service was rude and snippy.
Over my 3 day stay, one of the soap bottles in the clubhouse bathroom was empty and was never refilled.
Parking was horrendous - it's a one way lane. Unbeknownst to me, there was a car event the weekend I arrived. The participants' cars took over the entire lane. It was confusing and stressful.
- Rooms: 2
- Cleanliness: 2
- Service: 1