NPR Reviews Provided by
TravelNurse123 from: Alabama
Trip Type: Couples
Published Date: Sep, 7, 2021 Travel Date: Sep, 1, 2021 Rating: 4
Customer Service was just....ok
Prior to making my reservation, the Customer service was excellent! Very responsive via text, a wonderful phone call before I arrived. After I arrived, on more than one occasion, when I entered the clubhouse, the employees would be laser focused on their laptops with their heads glued to their laptops. This happened throughout the day with different shifts. Each time, I stood at the desk with no acknowledgement. Clearly they saw me, I was less than a foot away. This consistent behavior was very demeaning and not professional.
I also want to mention the response time via text messaging. Let's just say I'm still waiting on a response from two of my requests. A communication nightmare....
The stay in the Airstream was nice overall. For the distance I traveled and the money I spent, I would not stay here again due to the consistent poor customer service. This organization should teach their employees to greet or anticipate needs when customers enter the clubhouse. It appears that burying your head in a laptop is the standard at this location.
Shout out to Angela who appears to have a superb understanding of greeting customers with eye contact and a smile. Your professionalism and upbeat spirit made me feel very welcomed. I wish I would have encountered you on the first day of my stay.
Published Date: Aug, 31, 2021 Travel Date: Aug, 1, 2021 Rating: 2
WAY overpriced and not as advertised
AutoCamp is NOT worth the money. I'm embarrassed that I spent so much money (Over $3K) for little to nothing. The airstream was neat, but I could have stayed at a rental house for FAR less money (I could have also financed an airstream to won for less per month than this cost for 5 days) and would have been provided better amenities. The mattress was awful, and each day I woke up with near debilitating back pain.
The 'remote' vista airstream is not remote at all, you are still on top of the other guests, not as bad as the other airstreams (I would have left immediately if we were in one of those, it's disgusting how close together they were placed, you just stare at the back of another airstream). For so much money, there needs to be more. It took us visibly struggling up a steep hill with heavy luggage/cooler for someone with a golf cart to pay attention to us (after watching us struggle) and offer a bit of help.
Parking is absurd, there is no guarantee there will even be a space, and for this cost, not having a spot next to your 'campsite' (as is common with $10 campgrounds, let along something so expensive) and then not offering luggage service is extremely cheap.
The power went out the first day for almost 12 hours, and for some reason there aren't back up generators for the whole site, only the clubhouse, it was 100 degrees that day, to say the food in our fridge was sub-par after that would be a massive understatement. They do NOT provide 'all the cooking essentials' as is listed on the website, you provide tongs a spatula and a pan, along with an electric kettle and French press (...electric? No electricity?) We asked for a sauce pot to boil water (THAT is an essential you do not provide) and it took over an hour to get it to us. Only coffee mugs and wine glasses are provided, no regular glasses, no actual plates, just weird bowls, and only one 'good' cutting knife, which was not good, and I would have brought my own camping kitchen gear if I knew 'the essentials' were, in fact, not provided. They force their guests who have already paid thousands, to only use the special 'goodwood' they provide, which should be complementary if it's a requirement. It's a shame, this could have been amazing, but it was an embarrassing waste of money. I will never be back, and I will tell everyone I know to never go here.
Before anyone chirps up with "what did you expect, this is camping!" I camp, frequently, I love camping - this is not marketed as camping, and I have spent less on stays at 5-star resorts.
They get 2* instead of 1*, just because the onsite staff were very friendly, and it's obviously not their fault this location is not appropriately priced or represented on the website.
- Value: 1
- Cleanliness: 2
- Service: 3
krissylivestowander from: Glendale, California
Trip Type: Couples
Published Date: Aug, 28, 2021 Travel Date: Aug, 1, 2021 Rating: 4
Premium Airstream Suite: 3 Nights Stay
Location: 45minutes to 1 hour to Yosemite Valley entrace. If you are planning to visit the viewpoints, it might be longer. For example, we traveled about 1.5 hours to get to Glacier Point.
Service: Excellent staff, they are friendly. Shoutout to Madison and Cynthia.
Airstream: Premium means just being distanced from other airstreams, you have more privacy and you get to have an umbrella. It’s not sparkling clean, some of the pillowcases smelled sweaty and musty and saw some thread of hairs in the linen. The airstream is packed with supplies including an cast iron skillet, extra blankets and cooking utensils.
The air filter of the AC is super dusty, it needs a clean up for sure.
Price: More expensive than usual stay. We paid around $400 per night. With that price, you’d think it would include the wood for the fireplace. They only allow certain wood that could be bought by the front desk. We paid another $21, Green Wood Mountain that supposes to be smokeless but it wasn’t. I suggest you bring your own profane camping stove if you are planning to cook.
Trip Type: Family
Published Date: Aug, 17, 2021 Travel Date: Aug, 1, 2021 Rating: 3
Not enforcing covid policies
Indoors people aren't masked, employees and guests alike. This was misleading based autocamp's covid policy posted online. For people making decisions based on safety, I find this very misleading. Avoid indoors if you go and if too worried, skip..
Published Date: Aug, 10, 2021 Travel Date: Aug, 1, 2021 Rating: 1
Not clean, FAR from Yosemite in remote area and uninformed COVID-era policies
Copying here the experience we shared with Autocamp directly:
Staff was friendly enough but suite was only moderately clean. Biggest concern and disappointment was that mask policy was incorrect signs stating CDC does not recommend masks for vaccinated individuals but that is outdated information ! and obviously children under 12 are unvaccinated but none were wearing masks - 90%+ of guests and staff were unmasked indoors. So irresponsible and made our experience very uncomfortable.
We also knew the location was a bit of a drive to Yosemite but you really should mention the significant construction work that causes extensive delays on top of the distance.
Would not stay or recommend and Autocamp again - we paid over $3000 for 4 nights and that is absurd given the quality, uncleanliness (we know it's "camping" but at those rates, the suite should be spotless - I mean, consider cleaning door/handle, washing the windows and cleaning all the grime and dust between screen and windows at some point!) and lack of safety we felt due to uninformed policies and incorrect/false guidance . We will surely tell others about our experience and definitely recommend they avoid not only this but all Autocamp properties.
- Value: 1
- Sleep Quality: 2
- Service: 3