NPR Reviews Provided by
SGandMT from: Tahoe City, California
Published Date: Jan, 4, 2020 Travel Date: Jan, 1, 2020 Rating: 3
Great potential but LOTS of kinks to work on!
We stayed here starting NY's Day for 2 nights. Property had great potential, but LOTS of kinks to work out. Seems as if there desperately needs to be management with much more attention to detail.
We came down with our two kids hoping to get out of the snow, swim in the pool etc. We inquired ahead of time about the pool and were told it was open year round and heated to 80 degrees. First thing we did after check-in was go to the pool. Our kids neglected to test the water before jumping in, and boy did they get a shock! Turns out the heater had been broken for a few days and the water was 55 degrees! Would have been great to have been told this prior to arrival (especially since we had specifically inquired about the pool), or at the very least, at check-in. it's a key amenity for a lot of people.
The setting is pretty and the rooms/Airstreams are nice, although several light bulbs were out which shouldn't happen (that attention to detail thing). We were also told the TV's were set-up to stream Netflix, which is not the case. Not the end of the world, since we came down to hike Yosemite, but we like watching movies with the kids before bed, so it was annoying we were given misinformation.
We pre-ordered (and pre-paid) for their pre-packaged dinners to cook over the fire. Not inexpensive, either. One steak for two and one chicken. However, when we went to get them, we were told they were out of steak. In my mind, if someone pre-orders and pre-pays for a dinner, you should not run out - they should be set-aside ahead of time.
Went to start the fire to cook our meals (there are no stoves in the units), however, the lighter included in our unit was out of fuel. Went to the front desk and they literally went through a box of 20 trying to find any with fuel. No luck. For a boutique glamping resort, with no stoves to cook on, its pretty important to not run out of firestarters. The second night we decided to go out to dinner. The restaurant that was recommended to us by one of the staff we discovered was closed for renovations after driving there.
Was torn between 3 and 4 stars - really would have liked to have given it 3.5, since it's a fun, cool spot. All-in-all we had fun and tried to overlook the kinks. Staff are nice. The place has so much potential. I am writing this review in hopes that someone in charge sees this and works to focus on better oversight.
- Location: 5
- Cleanliness: 4
- Service: 4
330krista from: Singapore, Singapore
Trip Type: Couples
Published Date: Jan, 2, 2020 Travel Date: Dec, 1, 2019 Rating: 5
Great experience site
The place is not just a hotel! Its a camp! We did not really comprehend the concept until we stayed there and we really loved it! We stayed in a trailer and we had to bbq our own dinner on the fire that we lit ourselves! It’s something that brings another level to hotel stay. In terms of facility, it’s great. The only input that I have to the hotel is that they should probably top up the complimentary wood fire daily and consider to do daily cleaning as well. But overall, this is an experience that I will do again!
V9057AAlindsayr from: Woodside, California
Published Date: Dec, 27, 2019 Travel Date: Dec, 1, 2019 Rating: 5
A Wonderful Way to Visit Yosemite!
We had such a delightful experience at Autocamp! It was a great way to experience "camping" in Yosemite without actually having to camp in the park.
My advice to other patrons is to temper your expectations for what you are actually getting and be flexible to some of the more "camping" elements of the experience. This is not a hotel, it is glamping, so this will not match the comforts of a 5-star resort or Airbnb/apartment.
My husband and I (and our dog!) booked a premium Airstream online. We showed up and were surprised to find ample electric vehicle parking! The staff was very friendly on check in. You are not allowed to park near your Airstream/tent; instead you have to wheel your items to your individual unit using wagons. It was pouring rain when we arrived but we made the best of it.
The classic and premium Airstreams are the same accommodations, the only difference is the location. If you like quiet and privacy, I recommend the premium Airstream, it is worth the extra cost. Despite the abundance of loud families staying at Autocamp, we were so secluded up on the ridge that we didn't hear anything or anyone the entire time we were there. There was no one around us!
Since we drove from SF, we brought with us a number of the amenities that other reviewers had mentioned that Autocamp lacked. This included a hot plate, an extra pan and spatula, a knife set, an extra cutting board, a cooler, etc. We stayed for 3 nights and cooked every meal in the Airstream without issue. We were there over Christmas and it was admittedly too cold to do meaningful cooking outside on the fire pit (other than one night of s'mores).
I cannot blame Autocamp for not allowing wood fires. That is not their choice but rather the state/county. They make the best of it with the starter kits they give you, but this isn't like camping in other parts of the world where wood-burning fires are OK. The reason they likely do not provide hot plates in each unit is that the Airstream electrical breakers go off if you try to run the hot plate in addition to too many other things like the microwave, bluetooth speakers, and heaters. I imagine many of their visitors aren't capable of dealing with a flipped breaker based on some of these reviews...
The bed was super comfortable, but storage in the bedroom is admittedly limited. We didn't have any issues with our heaters or hot water, although the water pressure wasn't great (again, this is camping). The mini fridge is very small and even at the warmest setting still froze all of the food we put in there. We mostly just used our own cooler. The lodge sells bags of ice for $3.
The Airstream has a small TV in the bedroom with cable, but not one in the living area. Wifi was free and worked everywhere without issue.
The pool is heated but not appropriate to use during the winter months. We spent a limited amount of time in the club house because we preferred the privacy of our Airstream.
Autocamp itself is a 40 minute drive from the entrance to the park. We drove in two of the days without any major traffic or issues. We were required to have snow chains in the car at all times and did use them to go up to the ski area to play with our dog in the snow. 4WD with snow tires did not require chains. If you have your own car, I do not recommend the shuttle as it makes too many stops.
If you're looking for a relaxing camping experience with some extra luxury amenities, then Autocamp is the way to go. Highly recommend for a (slightly) adventurous couple or family!
It is worth noting that during our check in and during our check out, there were really rude customers who were extremely demanding and treated the staff poorly. These are people who booked a Classic Airstream and expected to get upgraded to a Premium at no cost (um... ?) and complained about every little thing. If you're expecting an Instagram-perfect vacation coupled with your own bad attitude, just save everyone the hassle and stay home. You're not doing yourself or your fellow patrons any favors.
- Sleep Quality: 5
- Cleanliness: 5
- Service: 5
Trip Type: Friends getaway
Published Date: Dec, 13, 2019 Travel Date: Aug, 1, 2019 Rating: 5
Incredible customer service and property!
Stayed here over the summer and had a great experience. So much so, that my family wanted to go back after Christmas. We weren’t on top of booking, and the rooms all filled. I called their reservation line, and Elaine was INCREDIBLE! She checked every day to see if they had any cancellations, and when they did, she called me right away to get me booked. Even better, when i didn’t answer and my voicemail was full, she sent me a text to make sure i didn’t miss the availability. The property is great, but it is people like Elaine who go above and beyond that really make the experience. I 100% recommend autocamp!
Resort45636162904 from: Aiea, Hawaii
Trip Type: Couples
Published Date: Nov, 16, 2019 Travel Date: Nov, 1, 2019 Rating: 5
Great experience!!! Love love love!!! Do it!!!
We stayed in a Summit Suite X and loved it!!! At check in you get a welcome drink (soda or beer). At your campsite, you have your own deck with a table and propane fire pit (I believe you only get this with the X suites). You also have your own grill if you decide to cook (with your stay they provide you with 1 fire starter kit but you can buy more in the lobby shop if needed. There is also a market nearby ~10 min away). I also loved the speakers that are installed in the ceilings (connect via Bluetooth or charging cord). They also have the most comfortable beds!! Perfect after a long day of hiking.
When booking you might see the same accommodation type but different pricing. It’s due to location on the property (near the clubhouse/with lake views, etc). (Ex: Classic X Suite is cheaper than the Summit X Suite- there are 3 summit x suites that are right along the pond. There are 2 classic x suites that are right next to the clubhouse, but not along the pond).
Just an FYI- if you are going to Yosemite, be prepared to drive about 40 minutes to the entrance and an additional 15-20 minutes if you are going to the visitors center.
Thoroughly enjoyed our stay! Recommending to all our friends.