NPR Reviews Provided by
Buffalo Mountain Lodge
TripAdvisor Traveler Rating: 2220 reviews
Husband’s Birthday Stay
User: Bless C from: Calgary, Canada
Trip Type: Couples
Published Date: Jul, 20, 2021
Travel Date: Jul, 1, 2021
Rating: 5
My check-in experience was awesome provided by the exceptional customer service of Linda Rauchbaar. Attention to details and flawless customer’s experience were indeed demonstrated by Linda ensuring we got everything we need. My husband & I had truly enjoyed our stay. I had the chance to speak with Melissa prior to our arrival and she was amazing as well. The room is clean and well maintained. Overall experience was awesome and we highly recommend Buffalo Mountain Lodge to our Family & Friends. Kudos and five stellar property😍 Thank you for making our stay indeed a memorable experience.

Buffalo Mountain Lodge
User: laurenma27 from: Lethbridge, Canada
Published Date: Jul, 20, 2021
Travel Date: Jul, 1, 2021
Rating: 5
My partner and I had a wonderful stay. The staff were very helpful. We had a wonderful mountain view from our room. We did the meal package and the food and service were amazing at the Prow. Everything was clean and even though restrictions have opened the staff are still doing Covid 19 safety procedures.
Subratings:

Beautiful accommodation!
User: Tia G from:
Trip Type: Friends getaway
Published Date: Jul, 19, 2021
Travel Date: Jul, 1, 2021
Rating: 4
Comfortable and beautiful. Lovely set up with a fireplace also. It would be perfect in the winter time and I want to stay there again. My only disappointment was there was no AC in the room and it was a hot week. The provided fan however did help.

Perfect for small group meeting
User: exnerpirot from: Calgary, Canada
Trip Type: Business
Published Date: Jul, 18, 2021
Travel Date: Jul, 1, 2021
Rating: 5
I hosted a business meeting for twelve people. The location and feel was very comfortable and it felt like a retreat. The staff was amazing - extremely attentive without being overbearing, and accommodating all of our requests. All of the conference room food was excellent, including a supper we hosted on site. Delicious pastry at breakfast! Would definitely recommend and host another meeting here.
Subratings:

Nice location, but lacking in cleanliness and quality
User: redmud from: Calgary, Canada
Trip Type: Family
Published Date: Jul, 10, 2021
Travel Date: Jul, 1, 2021
Rating: 3
I’ve frequented CRMR hotels in the past few years, this was our first stay at Buffalo Mountain, but the experience was similar to their other properties. I think they do a good job in creating a nice, cosy mountain retreat, and they have excellent food, and nice staff, but they come up short in other areas. The cleanliness of the room, bathroom and other common areas really leaves a lot lacking. We had a renovated room but there were still so many things within it that suggested cleaning staff just doesn’t have enough time or equipment to do the job right. When you check out their cleaning carts, and talk to them (they’re so nice and hardworking!) this must be it. Our bathroom had chunks of what I hope was chocolate on the floor. The couch had Pokémon cards on the floor to one side, juice wrappers on the other. Yuck. The dish soap in the kitchen was totally empty and we had to ask for a new bottle. Though we had a renovated suite, the furniture was still not great, the bed was super uncomfortable and any movement your partner makes in their sleep will send you flying. The hot tub area was littered in garbage and forgotten items, and no towels, feeling less like a resort and more like an abandoned playground. This is all very similar to our experiences at emerald lake over the years - great property, but sorely neglected, needs more staff, repairs, and investment in upkeep with a priority on quality furnishings and cleaning. Long review but I really hope CRMR seriously considers the feedback they get as we love the location of their properties.

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