NPR Reviews Provided by
Fairfield Inn & Suites by Marriott Twentynine Palms-Joshua Tree National Park
Elise P from:
Published Date: Jun, 12, 2023 Travel Date: Jun, 1, 2023 Rating: 1
Horrible customer service
I tried to book a block of rooms for my wedding in October 2023, and first reached out to Fairfield in February. I was given the email address of the person in charge of group sales, and emailed her on 2/27 and followed up in 3/15 after no response. She then got back to me, offering me a block of 10 rooms at $169 per night and said that my guests would have up to 30 days prior to the wedding to make reservations. We corresponded back and forth a bit about details, and I said I’d like to go ahead with the block of rooms on 4/5. No response. On 4/10, I followed up asking if there was anything further I needed to do for the block. On 4/12, she said she’d be happy to send a contract over and asked for a name for the block. I provided her the name on 4/13, and took it off of my to-do list thinking i would just sign the contract whenever she emailed it to me. My guests are now wanting to start booking rooms, so I went back to look at our email correspondence. I realized she had never sent me the contract as of 6/9, so I reached back out and got a bounced back email saying she no longer worked there and gave me a different email to follow up with. I got in touch with the correct person, forwarded her the whole email chain, and she said they could no longer accommodate that block or that price! They said they only have 4 rooms max they can give me, at a price of $369 per night. I would save yourself the headache and go elsewhere.
TravelerCentralFLA from: Clermont, Florida
Trip Type: Family
Published Date: May, 12, 2023 Travel Date: May, 1, 2023 Rating: 5
A Convenient and Comfortable Hotel
My family and I stayed at the Fairfield in Twentynine Palms on our visit to Joshua Tree NP. The staff were friendly and helpful, especially Mona at the front desk. The hotel was well-maintained. The room was spacious and comfortable. The breakfast was good. It was the standard breakfast one finds at a mid level hotel.
The hotel is conveniently located for a visit to Joshua Tree. I recommend the Fairfield in Twentynine Palms.
tcj1234 from: Mooresville, North Carolina
Published Date: May, 3, 2023 Travel Date: Apr, 1, 2023 Rating: 2
They add 'surprise" parking fee without your knowledge
Beware of hidden fees at the Fairfield Inn & Suites at Twentynine Palms CA. I paid my room charges/fees online through Priceline. When I checked in at the reservation desk I was asked for a credit card for "incidentals". Not an unusual request so I thought nothing of it. After my trip I noticed that I had an addition $10 charge on my card. When I called to ask about the charge I was very surprised to learn that this small town with a large lot had charged me for parking. I was told by hotel personnel that the parking cost was NOT on the booking info and was NOT on the hotel website, but there was a sign posted inside. Why did the person I handed my card to not tell me I was being charged for parking. It's not the money so much as the way all this was done without me being told upfront. I am a veteran and use the handicapped parking. This is a shameful ( and possibly illegal) way to do business and I certainly expected more from Marriott.
- Value: 3
- Location: 5
- Service: 1
Trip Type: Couples
Published Date: Apr, 29, 2023 Travel Date: Apr, 1, 2023 Rating: 4
Great spacious double queen room!
Good place to stay if visiting Joshua Tree National Park. The rooms are very spacious and comfortable. The ceilings are tall and we had a lounging area with a couch. The breakfast in the morning provided all the usual breakfast items found at hotels with breakfast included. The town of Twenty Nine Palms closes up early so be sure you check times of when restaurants close. Most closed at 8 pm. Yes there is a parking fee. We thought maybe it was to deter homeless from taking up residence there. Must not be for security though because one night of our stay a car and a truck got broken into. If Marriott wants to charge a parking fee then I suggest they provide some security with that fee.
glennmartinwc from: San Francisco, California
Published Date: Apr, 26, 2023 Travel Date: Apr, 1, 2023 Rating: 5
After a long drive, Annette welcomed us warmly and got us checked in quickly and efficiently. The room was clean and everything was in good repair, and the breakfast was kept fully stocked with all of the available options. This hotel meet all the criteria necessary to achieve a five-point rating from me, and I would stay here again if the opportunity arose.
- Value: 5
- Location: 5
- Service: 5