NPR Reviews Provided by
Best Western Plus Bryce Canyon Grand Hotel
TripAdvisor Traveler Rating: 4353 reviews
Beware National Park Donation On Bill
User: mejulaca from: Seattle, Washington
Trip Type: Couples
Published Date: May, 23, 2019
Travel Date: May, 1, 2019
Rating: 4
We enjoyed our stay at this hotel but had a few issues that would not prevent us from staying here again. The lobby area is grand and appealing when you enter it, and there is complimentary coffee, although we found it empty (alerted staff member who refilled it). Check-in was quite easy, but the staff member forgot to mention an important point which will be addressed in this review shortly. Had a junior suite with two comfortable queen beds and a sitting area with sofa and chair and coffee table. There was a corner table with a lamp on it, but the lighting from it was so poor, it was almost nonexistent. In fact, the entire room's lighting wasn't that great, and this was enhanced by the dark furniture. The bathroom delightfully had two sinks which was quite useful, plus the counter space was adequate. There is no door to this area. The adjoining toilet/shower room was quite small, and the door kept closing on its own (good for when someone is in there, bad if no one is in). When we checked in to the room, housekeeping had wrapped the shower curtain around the doorknob in order to keep the door open. The breakfast buffet looked grand and delicious when you approached it. However, the food actually was quite bland and just adequate. Plenty of choices but nothing exceptionally tasty. Can't complain too much, though, as it is "complimentary." Upon checkout, we asked for a printed bill. There was an option to look at in online but we were too busy packing and prepping to leave. Our mistake was not looking in depth at the printed bill when we exited as we were rushed to hit the road. After getting home a few days later, we noticed the bill had a $1/day donation to the National Park added. We did some research and saw that Ruby's has been doing this Dollar Check-Off Program for over 15 years. The monies raised go to the Bryce Canyon National History Association. Detailed info about this is available on the internet. Just so the reader knows, this is NOT about whether this is a beneficial program or not. It is about the hotel failing to highlight for the customer at check-in that this amount will be added to the bill each day. There were a few items that we had to initial at check-in and the form was hurriedly given to us with no further explanations about the program. Yes, it is our fault for not standing there and reading line-by-line each sentence on this check-in form, but the hotel should also assume responsibility for pointing out to each customer the additional charges that will appear on their bill. From now on, we will take our time and read quite carefully all the extra charges that will show up---charges not shown when the reservations were made. The hotel was contacted and these additional daily charges were reversed with no issues.
Subratings:

Rooms are nice and clean, breakfast is horrible
User: janwL6021UR from: Buchholz in der Nordheide, Germany
Trip Type: Couples
Published Date: May, 21, 2019
Travel Date: May, 1, 2019
Rating: 3
The service in this hotel is about good. The rooms are tidied up well there is a coffee machine available in the room. And pre-made coffee is also available within the lobby. The breakfast had scrambled eggs based on a mixture with cream and wheats and bacon. The hotel offered fruit salad and a lot of sweet things, but there was no vegetables, no ham, no salami, no cheese and the butter offered was not real butter but a mix with oleo. I asked for a fried egg, but the overall friendly employees had to reject because they were not allowed to do extra service. In fact, I recommend for everyone eating healthy or gluten-free to bring your own stuff. The employees had always ask there supervisor. Some of those managers should take part in a training with Horst Schulze from Atlanta... in my experience, “excellence wins” on every level!

Stay here
User: smileynvp from: Tyler, Texas
Trip Type: Couples
Published Date: May, 17, 2019
Travel Date: Apr, 1, 2019
Rating: 5
The value, the location, the breakfast... all great reasons to stay here. My husband couldn't believe that the breakfast was included because it is so extensive. The rooms are large and well-appointed. We had double sinks! It is great to be so close to the park. There is a great big fire place in the lobby that makes it very cozy. My one gripe is that no one at the front desk would help us. My car battery was dead and the gas station didn't open for and hour and a half. We finally found a maintenance worker from the neghboring hotel to give us a jump.
Subratings:

Great hotel, but overpriced!
User: Sharon S from: Westby
Trip Type: Couples
Published Date: May, 16, 2019
Travel Date: May, 1, 2019
Rating: 3
Obviously nearly all guests were there to visit Bryce Canyon, which is magnificent. This hotel (and the adjacent Ruby Inn BW) are owned by the same company, which is a family company that began catering to Park visitors long before it was a Park. The family company owns virtually everything that provide serve to tourists in the community. The hotel was very nice, but the price was way out of the range for a hotel of this quality (which was very nice.) With a discount, of which there is only one (10%) we paid well over $230 fo one night - and this was before the summer tourist season. The family company has a virtual monopoly on hotels, camping and RV sites, restaurants, and other such services - and prices reflect that. Not many other facilities to offer competition, so come prepared to pay more than what you would expect elsewhere.
Subratings:

Good location
User: CKimTraveling from: Palm Beach, Florida
Trip Type: Family
Published Date: May, 14, 2019
Travel Date: Nov, 1, 2018
Rating: 3
It's right next to the entrance to Bryce, and it's probably the best of the few options there. There's a hot breakfast buffet that's included. Totally functional -- a big hotel behind an even bigger parking lot. The room is clean. Remember -- you're here to see Bryce not to lounge at the hotel. The area could benefit from a little competition considering the millions of tourists who visit Bryce each year.
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