NPR Reviews Provided by
Big Bend Resort And Adventures
DK1882 from: New Braunfels, Texas
Trip Type: Family
Published Date: Mar, 20, 2019 Travel Date: Mar, 1, 2019 Rating: 2
I travel to Terlingua often and know what to expect there. I have no need for fancy, but do expect reasonably clean and pleasant staff. I had been warned about Big Bend Resort and Adventures by friends, but our trip was last minute and this was the ONLY place available. Check in was slow, but there had been a big storm and technology wasn't working well. We had two rooms and both were in about the same condition. Old, in need of some maintenance and some sprucing up, but adequate and acceptable, if a little overpriced. Wifi didn't work but I chalked that up to the storm. Phone calls to the front desk went unanswered but it was a short walk to the office when you had questions (where is ice machine - go next door to the gas station, etc.). When we went to the office all of the staff were pleasant and friendly in spite of obvious struggles with technology due to the storm with one exception - the manager. He was stressed and being very rude and disrespectful to the staff in front of guests. He was obviously overwhelmed by the busy weekend and storm outages. He was yelling and stomping while everyone else staff and guests were being pleasant, patient, and understanding of the situation. The real trouble came at check out. We went to drop off the keys and were told my card was declined. There is no reason why it should be unless it was run multiple times and locked up for fraud suspicion. I know I had already been charged for the first night before I left home so all that should have been charged at check in (when they ran my card with no problems) was the second night for one room. When I told the manager I needed to get to phone service so I could check on it he was rude, yelled at me across the lobby in front of other guests that if I left it was theft just as if I were leaving a restaurant without paying for my meal. My friend handed him his card because we were so shocked and appalled that we just wanted to leave. He charged my friend for two nights. The most we could possibly owe was 1 night. When we got back to phone/internet service, I found that I had been charged for both rooms the first night, one room the second night, and that both had been cleared on my card prior to check out. Our bill had been paid long before we attempted to check out. My best guess is that the manager tried to double charge us and my card kicked it back as a fraudulent charge. We tried to call the "resort" (misnomer if ever there were one) but the phone went unanswered. We then called Forever Resorts but they were unable to see what was charged and said they had other complaints about the manager and would fax (yes, fax) him and have him call us. It has been 3 days now and no one has called me and the resort phone goes unanswered. Originally, my card was charged for 3 nights total. Today, one night has been credited to my card, and my friend has been charged for 1 night instead of the two that he has a receipt for. It's a mess, but at this moment, we have been charged the correct amount and we will sort it out ourselves. I know that the technology was challenging, but the manager is simply inept, unprofessional, and abrasive. Everything else was within tolerable range although there are many better accommodations in the area. I will never stay here again and for the life of me do not understand how this is a Forever Resorts property. It is nothing like the others.
- Rooms: 2
- Sleep Quality: 3
- Service: 1
sacarajane from: Denver, Colorado
Trip Type: Couples
Published Date: Mar, 14, 2019 Travel Date: Feb, 1, 2019 Rating: 3
20 miles from the park
This is a nice hotel with comfortable rooms. It is 20 miles from beginning of Big Bend Park with makes it less convienent for hiking in the park. The staff did not know much about the park and we did not eat in the restaurant as it was too expensive.
- Location: 3
- Cleanliness: 4
- Service: 4
vsk104 from: Prague, Czech Republic
Trip Type: Couples
Published Date: Mar, 11, 2019 Travel Date: Mar, 1, 2019 Rating: 1
Your last choice
I understand that you can not expect to much in a desert. But durty spotted chairs, uncleaned carpet, departed and vety noisy AC for the price they aske for - take it only as a last chance. A similar experience applyies for the next door cafeteria.
campers2019 from: Manitoba, Canada
Trip Type: Couples
Published Date: Mar, 10, 2019 Travel Date: Feb, 1, 2019 Rating: 4
Pleasant experience overall
My wife and I travelled from Manitoba Canada and stayed at the resort for 3 nights in February. We had a pleasant overall experience. Staff at the front desk were very friendly to us. Wifi didnt work in the rooms so had to go in the game room to get wifi. We would certainly stay here again if we were in the area
- Rooms: 4
- Location: 5
- Service: 5
RVingWithkids from: Houston, Texas
Published Date: Feb, 24, 2019 Travel Date: Feb, 1, 2019 Rating: 1
RESORT CANCELLED MY ONLINE RESERVATION
I made a reservation online for Spring Break 2019 in January. I called today, February 24, 2019 to confirm my reservation. BIG BEND Resorts and Adventures said they are canceling my reservation since my trailer did not fit! Furthermore it was my fault they had to cancel my reservation BECAUSE I did the reservation online? That I should of called them directly!
I clearly said on the online forms that we have a 24 foot pop up trailer.... At least we did not show up after driving 11 hours and had no where to park!
After reading the review, perhaps it was a god send that they cancelled our reservation... They then sent me a letter saying thank you for canceling my reservation!