NPR Reviews Provided by
Big Bend Resort And Adventures
Published Date: Apr, 28, 2023 Travel Date: Apr, 1, 2023 Rating: 1
Please stay away! -- Horrible experience!
My goodness! The WORST experience ever and I strongly suggest you stay away. My standards aren't very high and I've slept in the back seat of cars during long roadtrips but... this? No words.
- They do NOT have a number where you can call the local branch/office. This is important. Earlier in the afternoon I had an accident and called the only available number on the reservation to inform the office I would be checking in around 10PM. That number? It's the reservations hotline that goes to Arizona and closes for the day at 5:30 MST. So I hang up and eventually show up around 10:20PM and there is an envelope waiting for me near the front door lobby with my last name on it. I take the envelope and the parking slip is in there as well as directions to the room... but no key! OK -- the key must be in the room as I've stayed in places where this was the set-up with no issues. Nope! Room is locked... no key anywhere. I'm circling the perimeter, knocking on the main lobby doors both front and back (it's all dark)... no numbers to call in case of assistance required either on the sheets that were in the envelope or anywhere else. I knock on some doors where the light was on to see if other guests got a sheet with like Wifi info and numbers to call in case of required assistance and the folks in the room next to me said they didn't but to ask people near the RVs parked as they might have more info. OK -- I drive around the perimeter of the "resort" (at this point I'm 45-minutes in circling the place) and I see a woman sitting in a truck and watching me.
- The woman? She identified herself as night security. So, you see me driving around in circles and you see me knocking on the main lobby doors and bothering other guests and you do nothing? LOL! Great job!
- I told her I wasn't given a key and she said she was in charge of putting the keys in the envelope and she was "sure" she put it in the envelope and should have sealed the envelope. Told me to retrace my steps to make sure I didn't drop the key anywhere. LOL! We looked around some more and she's just standing there awkwardly. She picks up other envelopes that were there for late check-in people to check whether she might have put in my key with the others and there were no keys in any of the other envelopes either. The plot thickens!
- Next suggested step? She asks me if I had a credit card to pick the lock as it was late and she didn't want to wake anybody up. We tried picking the lock -- LOL! -- and that was useless. Now it's almost two hours later (around midnight... it's like 30F outside on an unusually cold night) and she's just standing there all useless. Then I tell her... surely there must be someone to call?
- What does she say? She says she has no numbers to call either but said she'll knock on some staff doors to see if someone is up. So she leaves in her truck and I wait some more... now it's around 1AM and she pulls up with a Staff member. He had a master key and opened the door with no issues... told me he believed me that no key was provided and he was super nice. But then she was like... "I don't have the key either!" to him and he rolled his eyes... even though she was in charge of the keys... so where are the keys?!
- Anyway... now I'm in the room and can only lock it from the inside. This sucks as I booked two nights and planned on leaving around 5:30AM in the morning to start hiking. Since I had no key... had to wait until at least 7AM for a staff member with access to keys to get the key situation settled. Plus... how do you sleep knowing you can lock yourself in but you don't know who has the key out there to unlock the door while you're in the room? Crazy!
- It's morning and what happened to the keys? Situation was settled in like 5-minutes. The front office lady who gave me the key was super nice and apologized. Turns out the keys were never placed in the envelopes. What the ___ is happening with the responsibilities of night security lady? I don't know. Plus -- the person who printed the instructions the night before wrote that they tried to reach me via cell but that my cell was disconnected. WHAAAAT? It's s domestic call... there's no way that happened and they couldn't confirm what number they tried to call. In short -- they didn't even try to call.
- Anyway -- the room I stayed in was Room #26. Some others have placed reviews and pictures of it on here. But there really is a hole on the bottom of the door for snakes and lizards to enter. There is no fridge. There is no microwave. The bath faucet has a very loud drip. The blankets had some weird crusty residue (I think you know exactly what kind). I just couldn't but changing lodging was difficult as everywhere else was booked.
- Anyway -- I paid like $307 when I reserved the rooms for two nights. Half was taken during time of reservation and the other half was taken when I officially checked-in the day my key situation was settled. ... and then when I checked out, what happens? They do another charge to my credit card that isn't a placeholder which they didn't provide an invoice for and I'm currently awaiting information as to what this charge is and a refund.
- Horrible experience. Again... it's secluded and during the day it's tolerable as it's a place to sleep but the issue with the key, the fact that you can't reach anybody, and the fact that they're making charges to the card that they didn't invoice or explain is a massive red flag for anybody to stay in here.
- Value: 1
- Location: 5
- Service: 1
Jared S from: Seattle
Published Date: Apr, 28, 2023 Travel Date: Apr, 1, 2023 Rating: 1
do not recommend!
Everything associated with this facility was distressingly misleading: – the photos, the venue, and location. The website and information indicates clearly that Big Bend Resort is up to the standards of a National Park Lodge. And the prices certainly reflect this! I stayed for two nights at Chisos Lodge which were outstanding. I then stayed two nights at Big Bend which were not. My room faced a huge dusty RV lot and due to the fact that it was windy, I was forced to keep my windows closed due to the blowing dust. The floor has not been thoroughly vacuumed. There was no refrigerator and the ice that was offered very soon melted. The “restaurant” next door was closed for dinner due to lack of a cook. The breakfast was poor.
What made this all the more frustrating was the price that I paid and the fact that I had been assured that I would love this lodge because it was in a ghost town (it is not) and has a lot of character (it does not).
I was told that “improvements” are coming thanks to new ownership. However, I talked to a couple that rented one of the “restored” rooms and they said that the construction was poor. To open the refrigerator door (at least there was a refrigerator!), they had to close another door! Even when improvements are made, one can not ignore the fact that the rooms look out on a dusty dirty loud lot.
- Value: 1
- Location: 1
- Service: 3
14BenS14 from: pearland, T
Published Date: Apr, 20, 2023 Travel Date: Mar, 1, 2023 Rating: 1
Bed bugs, human hair, and a room given to us that was occupied by someone else!
I've been staying at this hotel every trip for the last 10 years. Its cheap, convenient, and for the most part a clean place to stay in. My trip there in March of 2023 was by far the worst experience I've had in those 10 years.
Traveling with a friend, I booked 2 single bed rooms (1 for each of us). I tried booking the room through their website but there was none showing available. After a 30 min wait to the call center for booking I got both rooms finally booked and was charged a deposit of $307.36 for both rooms.
We arrived on March 23rd at 4pm, got checked, charged the remaining balance for each room ($307.36 x 2) in and went to our room. First room smelled musty and a little humid. We pulled the blanket over there was what at first looked like bed bugs on the sheets, but after inspection it was black debris all over the bed. sheets were not by any means clean so we went back and requested a new room.
Got the keys to another room, walked in, pulled the sheets back, and not only was there the same black debris all over the sheets there was also human hair covering the entire sheet as if it was not even changed (pics below). The mattress below the sheets was also filthy. Went back to the front and requested another room hoping 3rd time was the charm.
Got the keys to another room, walked in, there was a guest sleeping in the bed. The person woke up, told us we were in the wrong room so we apologized and left.
Went back to the front office and requested a cancellation and a full refund. They apologized and gave me two pieces of paper with what appears to be a refund on each piece for each individual room.
We searched around and found 2 clean rooms at CHISOS MINING LODGE 1/4 mile down the road. Rooms were clean, sheets were clean, and it was considerably cheaper than this place.
Once home, I called the hotel on Thursday, March 30th because the refund amount had not shown up on my credit card. I was told they didn't know and I needed to call "Central". I called their central booking and was on the phone for 26 minutes with the person on the other line apologizing and telling me I'd hear back the same day from someone ensuring me some answer on my refund. Nobody called.
I called back on Monday, April 3rd and was told the same thing but was transferred to someone else who promised me I'd get a call back within 72 hours. That call was 47 minutes... and nobody called back!!!
As of today (4/20/23) I still don't have my refund of $922.08 from Aramark who runs the property and I've had to dispute the amount with my credit card in hopes of getting my money back.
Needless to say, I won't be staying at this place anymore after this experience and will definitely not be recommending it for anyone who travels to the region. There's better options popping up everywhere around the area and this place has a long way to go before catching up to any of the other options around.
- Value: 2
- Location: 2
- Service: 1
Amy B from:
Trip Type: Family
Published Date: Apr, 13, 2023 Travel Date: Mar, 1, 2023 Rating: 1
Pictures speak for themselves
$177 per night for shelter. Old everything. Zero maintenance over many, many years. Unbelievable that they rent these rooms. They should be ashamed of themselves for robbing people for years. Front desk staff informed me the property was sold and renovations are underway April 2023. Wait until you confirm you have a remodeled room to book a stay there. Dirty White blinds and no curtains... difficult to sleep past daylight.
Sue S from:
Trip Type: Friends getaway
Published Date: Mar, 29, 2023 Travel Date: Mar, 1, 2023 Rating: 1
Don't stay here!
Worst lodging on our trip. Don't be fooled into thinking that this is National Park lodging. All the lodging I. The park is run by Aramark and this is one of their alternative accommodations. The rooms are very outdated, dirty and unpleasant. There was rust in the sink and toilet, fixtures were broken. The deadbolt didn't work and the air conditioner sounded like a constant rainstorm. The linens were threadbare and the pillows flat as pancakes.
To add to the misery, they didn't have a room for our traveling companions, even though we had made our reservations at the same time last year. We waited over 45 minutes while they tried to find a room and finally sent them to a motel across the street. The desk clerk said, "This happens all the time." They overbook and hope people cancel, I guess.
On a positive note, according to signs in the lobby, they are going to start room renovations in April 2023.