NPR Reviews Provided by
Rock Harbor Lodge
Published Date: Jun, 23, 2021 Travel Date: Jun, 1, 2021 Rating: 4
A Room On The Harbor
Rustic but nice room with a superb view of the harbor. We could nearly touch the loons as they floated by. My wife said this was the best lodge view from any balcony she has been to thus far and that has taken into consideration many parks. Has access to the harbor and water taxis as well as canoes or kayaks. Also has an joining restaurant and within walking distance to the park's visitor center and a small general store. Also has quick access to both ferry and seaplane points of arrival and departure. Bottom line, the view is worth the effort getting there.
- Value: 4
- Location: 5
- Service: 5
Published Date: Jun, 19, 2021 Travel Date: Jun, 1, 2021 Rating: 3
Not really ready for guests
The location is wonderful but the Lodge really isn't ready for guests. Food service is very limited which is a problem since there isn't anywhere else to eat unless you bring all your own food to the island. There is no indoor seating and limited outdoor seating. Many of the already limited menu items were not available. Rooms are basic as expected with no TV, internet etc. Lighting was poor which meant reading a book was not comfortable. There was no soap provided in the bathroom and the water pressure was so low that it was not possible to take a shower. Overall the Lodge is not handicap friendly. Some staff were great but some were not guest friendly.
- Sleep Quality: 3
- Cleanliness: 3
- Service: 3
Steve5863 from: Avon, Ohio
Published Date: Jul, 19, 2020 Travel Date: Aug, 1, 2019 Rating: 4
Rustic but Quite Adequate
While the rooms are basic and rustic, we found them to be adequate with comfortable beds that provided us with a good night’s sleep after a long day of exploring the island. The room had a coffeemaker but no other amenities but complementary ice was available that allowed us to keep our supplies in the cooler we brought with us cold. All rooms face the water with rooms on the lower level having a balcony and upper level rooms picture windows with a couple of Adirondack chairs to relax and take in the peaceful view which often included loons and mergansers.
While the room rate is quite expensive, given the remoteness and very short season, this should not come as surprise and all things considered, we were satisfied. The nearby Greenstone Grill provided surprisingly good food at very reasonable prices.
Late July and August turned out to be an excellent time to visit Isle Royale; the days are still long this far north, allowing plenty of time to explore, the weather is most reliable at this time of the year and, the best part, it is after the insect season. If fact, we, with my son being a mosquito magnet, were never bothered by insects our entire stay except on an excursion to a bog on Raspberry Island and even then, there were so few misquotes it is barely worth mentioning.
- Sleep Quality: 5
- Cleanliness: 4
- Service: 3
Published Date: Oct, 9, 2019 Travel Date: Sep, 1, 2019 Rating: 1
Extremely rude and belligerent desk staff
Our family—all from Michigan, but gathering from all over the country—met to celebrate our sister's 60th birthday at Isle Royale, a place she's wanted to go her whole life. Because of weather, the seaplanes were cancelled the first day and then backed up enough that they said the earliest we could go would be after 5PM on the second day. We talked to a father and son who were in the same boat and they told us they'd cancelled and gotten a refund on their rooms and a credit on their flights.
Because our visit was only three days and we couldn't take a risk of not being able to fly home on Friday, we decided to do the same and plan to meet again next year. The seaplane company apologetically explained that they didn't issue refunds but that we could use our payment next year. The hotel on the other hand would not refund any of our $420 deposit and told us they wouldn't refund it even if we weren't able to get in until our last day. They also said they would not credit any of it to another stay next year.
The most distressing part of this wasn't even the $420 (we had already lost more than that in flights to Hancock and hotel rooms): it was really the shocking rudeness of the hotel staff at Rock Harbor Lodge. After finally talking to the manager—who was equally belligerent and unapologetic—we were told that she'd talk to the director and he would "probably agree to split the cost" of the deposit. We then called back 3 times, only to be told finally that there would be no refund at all.
Honestly, I've spent my life in customer service and I know that a simple apology and explanation goes a long way to ease the sting of strict refund policies. I also believe this policy is overly draconian (and also obviously not consistently applied, since the man and son we’d talked to had received a full refund). Most importantly. though, the surprising and completely uncalled for belligerence and rudeness of the staff made the experience much more unpleasant than it would have been otherwise.
I would like to suggest that the hotel review their refund policy and also ensure that the risks are more clearly communicated at the time of booking. I'd also like to suggest that the reception staff take a crash course in customer service techniques or even basic manners.
RiceWP from: Wellfleet, Massachusetts
Trip Type: Couples
Published Date: Sep, 12, 2019 Travel Date: Sep, 1, 2019 Rating: 4
Housekeeping cabins a nice option
After spending four days in a tent we chose to move to one of the housekeeping cabins for her last night and Isle Royale.
Housekeeping cabin, The only rooms available on that day, were warm and spacious, had a queen size bed along with two bunkbeds and a stove and refrigerator. More importantly it had a shower, not a great shower because the showerhead was so low and I am tall, but after not showering for almost a week it was well received.
They also have large picture windows with nice views of the woods in the lake. I’m glad we finished off our trip in the cabin.