NPR Reviews Provided by
Under Canvas Great Smoky Mountains
TripAdvisor Traveler Rating: 101 reviews
Lovely Pandemic Getaway! Staff A+ !!!! Glamping for the family !
User: lexygoat from: tampa, fl
Published Date: Aug, 3, 2020
Travel Date: Aug, 1, 2020
Rating: 5
-The staff was AMAZING. Arielle was attentive, kind, and answered all of our questiosn. 'when she didn't kinow the answer, we followed up w the information w needed about a specific hiking trail. -Followed COVID protocols. All staff wore masks indoors. They also requested other adults wear them as well. I saw judicious use of clorox on common surfaces. Social distancing inside was respected -loved the fire pits + complementary smores. so much fun. It was the only time we got closer than 6 feet to anyone, but still enjoyed the commraderie. - Our tent was, well, a tent. It's a canvas platform tent. We thought the bed was comfrotable. We booked a suite, and the kids slept on the pullout. -the pull chain shower was fine. A litlte weird, but even as an evironmentalist, I get it. Save water. We liked the comp EO shower products. Plenty of towels. -The barn door style door to the bathroom was nice. Toilet worked well. -Overall, we loved our stay. Tent camping w a nice bathroom. Lovely staff. Socially distanced fun. -We did NOT like Gatlinburg/Pigeon Forge...... so much touristy CRAP. a million Ripleys museums, old Time photos , etc. Just not our style. Would 10000% stay again. Had a blast. The weather was hot, but coooled to hig 60s, low 70s at night. Not the resort's fault. So much fun !
Subratings:

Magical Location, Perfect Temps, Lots of Kids
User: ginaboyd from: Lafayette, Indiana
Published Date: Aug, 3, 2020
Travel Date: Jul, 1, 2020
Rating: 4
This is the 3rd Under Canvas property we had stayed at, and when we crested the hill upon arrival, I audibly gasped. It was just before dusk, and a magical fog had settled over the hollow making the entire property seem like something out of a fantasy novel. It was simply gorgeous. For late July, it was unseasonably pleasant--we neither got hot nor needed a fire. We always enjoy the s'mores provided by UC, and this was no different. It was all packaged individually to prevent COVID. Unlike other UC properties which have mostly been 20 and 30 somethings with no kids, there were TONS of families with kids here. They pretty much ran wild which could be a bit noisy, but I'd pick that over hearing the train all night at UC Glacier anytime.
Subratings:

Beautiful setting, not quite up to the price point
User: JoshB2218 from: Lafayette, Indiana
Published Date: Aug, 2, 2020
Travel Date: Jul, 1, 2020
Rating: 4
This was our third Under Canvas stay (others were Glacier and Moab). The temperature here in July was perfect! We were comfortable but didn't need the wood stove. And the hollow where the tents are located is a great snapshot of the Great Smoky Mountains--ringed by mountains, with clouds and fog in the morning and evening. Location for the national park is a little distant--it's just outside Pigeon Forge, so you need to go through Gatlinburg to get to the park (or take the Gatlinburg Bypass). It was also a lot noisier than the other Under Canvas experiences we've had. Maybe it was the setting, but it seemed like the noises of other guests bounced around a lot well into the evening. We had a couple of small issues--the zipper on our tent was broken, and 2 zippers on the bedding for a cot didn't work. Little things, but for the price? Towels were super thin--not what we experienced at other Under Canvas locations. But the other bedding was very nice.
Subratings:

PANDEMIC GET AWAY ROAD TRIP
User: dustbegoneb from:
Published Date: Aug, 1, 2020
Travel Date: Jul, 1, 2020
Rating: 4
As we all know, life has changed for many of us. As a single mother and small business owner, we have not been exempt from these changes. From my business losing 3/4 of our regular business, to my son having to end his eight grade year in a car line. By the beginning of July, I knew we needed to get away! As an avid traveler mostly outside of the country, I decided to rent a mini-van from our home in Tampa and hit the road with my 14 year old by my side! The over all trip across 12 states was everything we hoped for and more! We both saw places neither of us had seen before. Many, I fantasized as a child seeing, like the Grand Canyon, and Yes, the Smoky Mountains. We ended up visiting New Orleans, Dallas, Albuquerque NM, Arizona (the Grand Canyon), Colorado, and lastly The Smoky Mountains! Although we stayed at hotels for the majority of our trip, we opted to stay at Under Canvas in Arizona and ALSO the Smoky Mountains! After a long trip making our way to Tennessee, I started making calls directly to Under Canvas to see if we would be accommodated at such short notice. After speaking with two people over the phone I booked the rental, knowing we wouldn't get to the site until around 1am they even allowed us to check out later the next day! I was thrilled! As I had the BEST sleep that night better than our entire trip!!! There is just something special about breathing in fresh air at night and through it, waking up to the sounds of nature instead of a recycling air conditioning unit in a hotel room. Things to note: Pros - The site was SUPER clean which is SUPER important to me, as I own a small cleaning business so cleanliness is very important to me! The fact that they allowed us to check out late. When we arrived at 1am Monday the 27th of July we were greeted by an older woman who was super friendly!! She even offered to put a couple more logs on the fire for us to roast marshmallows! Talk about making a 14 year olds night!!! It truly is the simple things! Cons - Having to find our tent in the dark without an escort was a bit challenging, but we made the best of it? After having such an amazing night and waking up to a beautiful morning, I made my way to the front tent to pick up the battery charger the woman from the night prior was so graciously kind enough to let me charge there. I noticed there were paper bags on the front desk, it was clear they were welcome bags, so I took one (keep in mind, at this point, we had stayed at several hotels and noticed similar bags at the front for guest) ... but instead, I was abruptly asked by a younger woman if there was something she could help me with?? I replied, these bags are for guest yes? With the same tone, she proceeded to say Yes, but ONLY during check in! I explained to her, we didn't get the bags presumably due to our very late check in. She then just said "Oh" ... It was such an uncomfortable feeling especially over a bag with just a brochure in it and a couple packs of bug wipes?? Upon checking out, the same young woman was at the front. I kindly asked her if it was possible to see one of the more deluxe tents for visuals (if available) as I was planning another trip at the end of the year? She swiftly replied NO, due to Covid19 she could not! .. I felt more so she just didn't want to take me over to look at them, as it seemed what she was doing on her laptop was more important than being kind and accommodating to me. Its very unfortunate as someone who works in the service industry and attempts to make sure our clients along with the people who work with me feel appreciated that after spending over $500 dollars for a "glamping" experience, I received Motel 8 service at that point. I also make it a point not to argue with empolyees and she didn't appear to be a manager so I'm putting my concerns here. Under Canvas has an AMAZING concept! I've never felt very comfortable sleeping in tents before as I grew up a "city girl" but this was our third glamping experience! Regardless of her approach we WILL be back! My son enjoyed our visit to the Smoky Mountains the BEST! At my age, I don't let "little" stuff like this bother me, but as a business owner, I think it should be addressed. Visitors make a conscious decision to stay at these sites and pay DOUBLE what they would at a hotel. Service in my opinion SHOULD reflect that. Hopefully, someone in management will read this but it appears, no one is replying to reviews anyway so maybe not! Sigh. Regardless, I've rated our over all experience a 4 out of 5 with our stay at Under Canvas Grand Canyon a 5! If you're looking for a safe, and clean stay in a tent out in nature with a SUPER comfy bed OH MY!! And can afford the splurge which btw since my income has been cut more than half I used my savings for our getaway this is a great place to experience something different. During these times of being extra diligent about catching the Covid 19 disease youre out in open air and not around too many others increasing your chance. I say go for it!
Subratings:

First time glamping won’t be our last!!
User: Wanderlust7775 from:
Trip Type: Family
Published Date: Jul, 30, 2020
Travel Date: Jul, 1, 2020
Rating: 5
We loved this experience! My son kept commenting this was his best vacation ever! This is a perfect way to be outdoors yet still have your conveniences! The location and tents are simply gorgeous! We will be booking again! Thanks for an awesome trip!

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