NPR Reviews Provided by
Hotel Madison & Shenandoah Conference Center

Quality Customer Service During & After Stay
User:
RobinTom from: Kernersville, NC
Published Date: May, 9, 2025 Travel Date: May, 1, 2025 Rating: 5 The hotel was clean and comfortable. Rooms are a good size and the lobby was a great place to hang out. I had a question about billing, reached out to the hotel & they responded quickly and to my satisfaction. We will definitely return. As an added bonus, the restaurant Monty's had great wings and the best blue cheese dressing ever!
Subratings:
- Rooms: 5
- Value: 4
- Sleep Quality: 5
- Location: 5
- Cleanliness: 5
- Service: 4

Great Hotel at JMU
User:
Pioneer33888290750 from: Illinois
Trip Type: Family
Published Date: Jan, 19, 2025 Travel Date: Jan, 1, 2025 Rating: 5 I've stayed in a couple other hotels in the Harrisonburg/Staunton area when visiting JMU, and this is by far my favorite. Always clean and well taken care of, easy access to campus and downtown, and a great evening vibe with occasional live music and a nice little bar in the lobby. Definitely recommend.

Great Hotel!
User:
Kelly C from:
Published Date: Jan, 6, 2025 Travel Date: Dec, 1, 2024 Rating: 5 Very nice hotel. Room was clean and bed was comfortable. Parking was not bad as is was not connected to the hotel but the garage was only a short walk thru the breezeway. Customer service was friendly and helpful. Hotel is also connected to campus which was a plus. I will visit again.
Subratings:
- Rooms: 5
- Value: 5
- Sleep Quality: 5
- Location: 5
- Cleanliness: 5
- Service: 5

Wonderful hotel!
User:
GoPlaces08010387970 from: Lake Norman, North Carolina
Trip Type: Family
Published Date: Dec, 21, 2024 Travel Date: Dec, 1, 2024 Rating: 5 The hotel was perfect for a JMU graduation. We had three rooms with different family members and everyone had a wonderful experience. The rooms were clean, beds comfortable, and no noise. The staff was very friendly and helpful. Thanks so much!

Hines Dec 2024
User:
Tonya H from:
Published Date: Dec, 21, 2024 Travel Date: Dec, 1, 2024 Rating: 5 I enjoyed my stay. I did ask for my room to be dusted (429). Loved the shower. Mattress was not top tier, but I rested well. Staff were very helpful and friendly! I will definitely return and recommend to colleagues and friends that travel to the area.