This was our first stay and we really enjoyed it. Close to downtown still not far from 81. Beautiful and spacious lobby. We had a nice clean room on the 6th floor with a king bed. Very comfortable bed. Nice shower and bathroom. The front desk gave us extra coffee for our room. A handy coffee shop to get a quick breakfast. Handy parking garage.

I tried to reserve a room at this hotel last night for a family trip 6 months from now. I used the main reservation site on the hotel"s website. Although the hotel website states a 48 hour cancellation policy, the reservation site steers you toward non-refundable pre-paid options. The non-refundable reservations are the default options and it is not at all clear that they aren't just ordinary reservations. I selected one and was taken to the next screen to enter my credit card information. There was no message on this screen stating that I was authorizing my card to be charged. Only after I entered and submitted did the website display a message stating that my credit card would be charged immediately and that the cost was non-refundable. I called the hotel immediately to let them know that this was a mistake and to try to have my card refunded. Although the person at the front desk was pleasant, she checked with her manager and was told that it was the hotel's policy to not refund for any reason, even recognizing the fact that I had called "within minutes" of the transaction. I am now left with hundreds of dollars on my credit card for a trip that will not take place for another 6 months. This is unacceptable business practice - to deceive customers through a very unclear website and then refuse to correct a clearly faulty transaction once it is pointed out. The hotel may be nice, but any business that treats customers this way just can't be trusted.

I can't express enough how excellent the customer service we recently received on our trip to JMU and the Madison Hotel. Paul and Crystal are totally amazing! They go above and beyond to make their guests feel welcome and comfortable. Aside from the kind and welcoming staff, the suite the five (5) of us stayed in was extremely clean, which has become an increasing concern with travel since Covid. I would stay here again 100%!!!

Crystal at the front desk was so friendly and helpful! She was always at the desk with a smile and willing to help. Excellent location. Accommodations were nice. The suite was perfect for our little family get away.

Beautiful spacious rooms and hotel only 30 mins from Swift Gap shennandoah park. Extremely spotless fridges in the room with coffee machines Great gym and pool tasty cocktails and restaurant. We loved the area so much we stayed an extra day and although we weren’t supposed to check in until 4pm the staff happily organised another room for us. Seamless! Call out to Crystal Emily and Nicole thanks for your friendliness and helpfulness.