NPR Reviews Provided by
Far View Lodge
TripAdvisor Traveler Rating: 2244 reviews
Worst experience ever!
User: cynthiah441 from: Liverpool, United States
Published Date: Jun, 28, 2022
Travel Date: Jun, 1, 2022
Rating: 1
We are avid travelers & I can say without a doubt that this was the worst hotel experience we have ever had! Staff smiles as you approach the desk, but it is a facade. They go into what appears to be a trained response to all questions all the time smiling at you knowing that the place is a dump & that the property and guests are not being taken care of. I asked the young man if our room had a view to which he offered me a canned response "We consider anything without a tree in front of it a view". When we got to the room it did not have a tree in front of it but it did have so much filth on the window it didn't matter. Also there were three of us & one chair on the balcony. At dinner I approached the same young man & asked if there were any deluxe rooms open. I wanted to move because the room was so small. He immediately gave me the canned view response before even finding out why I wanted to move. He told me all the rooms were the same size so I asked for another chair for the balcony & someone to attend to the window. He said he would arrange for it so I went back to dinner. Our waitress was absolutely miserable. The food was pretty good. After dinner I returned to the desk. The young man was gone so I asked the young lady if he had communicated my requests to her. She said no that "he had to catch the shuttle". So I proceeded to tell her about the chair & the window. She wouldn't look at me & said "one of the chairs must have gotten broken" & "maybe I can come clean the window when my manager gets here, but I am not sure my manager is going to come in." Finally I asked for some window cleaner which she sprayed on a cloth & gave to me. The parking lots are full of rubble, the ice shacks are barely standing, the room had multiple issues including a lack of caulk around the shower, a filthy window above the door covered in spider webs & a filthy table outside. Wifi was poor.The hotel is a sham-preying on travelers because it is the only option in the park.
Subratings:

Do yourself a favor and stay in Cortez
User: klgLittleton from: littleton
Published Date: Jun, 27, 2022
Travel Date: Jun, 1, 2022
Rating: 1
The view are great and the sunrises and sunset are awesome. The food and the wait staff is well worth the meal and a great tip but this lodge offers NOTHING. It's the only hotel I have ever been in that doesn't offer TV. For the price they charge they could afford to get a satellite and SHOULD. I run a business from home and thought the TV is no big deal if we really want to we could watch something on the computer, but NO there was NO internet. They do advertise internet twice in the listing but it doesn't work and you can't connect. I had an issue at work and had to go to the basement of the reception building to get internet. It was a miracle they got ahold of me because your phones don't work there either. But really the final straw for me was they removed all of the coffee pots from the rooms, but left the iron and ironing boards. I guess I'm one of those rare people who don't iron their clothes before hiking. The hotel owners are clearly not service oriented. It's $30. to get into the park for a week not matter if you are staying at far view or not. If I were to do it again I would go in the morning do a hike. Eat lunch at the Far View or any restaurant in the national park do another hike and then at the end of the day save yourself some big headaches and drive the 14 miles out to Cortez get a nice room with amenities.
Subratings:

Beautiful location but needs to be updated
User: Joel J from: Denver, Colorado
Published Date: Jun, 21, 2022
Travel Date: Jun, 1, 2022
Rating: 3
The location is awesome. The views are beautiful. You have easy access to the major loops and other shops. The service was very good, and the employees were very welcoming. The property is aging and not in a good way. I wasn't expecting a 4 or 5-star hotel, but our room was pretty shaggy. Pretty much what everything else has been discussed in their posts. The walls are very thin, so expect to hear families next door and expect them to hear you, lol. There are stains everywhere so I was pretty grossed out. Too bad, because the food and service are pretty darn good. I won't be staying again unless there are major upgrades made. If this lodge was not in a park, you could consider it a low-end budget motel without the hookers or blow. They also overbooked a few families and compensated them with a $50 gift certificate.
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Nice to be able to stay in the park and enjoy spectacular surrounds from our room
User: Kauaiguest from: Sydney, Australia
Trip Type: Couples
Published Date: Jun, 18, 2022
Travel Date: Jun, 1, 2022
Rating: 3
We stayed 2 nights at FV Lodge. The room and bed were comfortable enough, if bijoux. We enjoyed sitting on the deck from which the view was wonderful. The bathroom is adequate. We were happy to be able to stay in the park and enjoy the spectacular view from our room. We didn’t need grand luxury. We weren’t aware that our room wouldn’t be serviced during our stay and had to chase down clean towels for the second day. I would have preferred not to have had to do this and be given some strange ‘Covid’ excuse for not servicing the rooms.

Charged for room despite emergency
User: N5576LRreneem from:
Trip Type: Family
Published Date: Jun, 18, 2022
Travel Date: Jun, 1, 2022
Rating: 1
We were so excited to stay at Far View Lodge and visit Mesa Verde. Unfortunately, 2 1/2 hours before our arrival, our car broke down and had to be towed back to Page, Arizona. Because of this emergency we were not able to complete the trip to Mesa Verde. Even though I did not have strong phone reception and could not make calls, I was able to text my husband to cancel the reservation in the afternoon before our arrival. My husband was not able to get through to speak with a person to cancel the reservation, however, he left a detailed message explaining what had happened and canceled the reservation for that night. I called Far View Lodge the following week and spoke to a representative for the lodge and he explained to me that they had received the message, but the reservation had to be canceled 24 hours in advance and that we would be charged the full price for the room, even though we canceled because of an emergency and the circumstances were out of our control. I was planning on taking my son back to Mesa Verde and we will visit Mesa Verde in the near future, but we will no longer be staying at the hotel. I found their policy to be very unforgiving and harsh. Apparently, they value money more than the safety of their customers.

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