NPR Reviews Provided by
Under Canvas Zion
Trip Type: Family
Published Date: Jul, 13, 2019 Travel Date: Jul, 1, 2019 Rating: 4
Good experience, could have been GREAT
We had a very good time at Under Canvas Zion, loved the setting, the tents, the main tent with reception and restaurant.... We had the suite for 4 people and private bath. The first thing they tell you on your arrival is about being careful with the wildlife (rattle snakes & scorpions), which made me anxious but it is nature after all. The problem was that our tent was set for 2 people instead of 4. So they showed me where to find the bedding to make myself the extra bed. Really? After paying $600 per night I have to make my own bed? Also when I called for the extra 2 towels, they brought them to the tent while having dinner and left the tent UNZIPPED! After hearing about snakes and scorpions?? I was expecting a 5 star experience, to feel being cared for, and I can’t say I did. It was a nice experience, but with very little more it could have been way better.
Camper568903 from: Chicago, Illinois
Trip Type: Family
Published Date: Jul, 13, 2019 Travel Date: Jul, 1, 2019 Rating: 5
Loved Under Canvas Zion!!!
Our family of 7 loved our experience at Under Canvas Zion. The location was a little farther from the park's entrance than we thought it was going to be, but it really didn't bother us. We loved the remoteness of the camp. The setup was perfect - tents on the side of a mountain, far enough from each other to ensure some privacy. We had a deluxe tent with a hive and it was the perfect fit for us. We had a shower and toilet in our room which worked well. Since we were so remote, we chose to eat dinner and breakfast here instead of wasting time traveling into Springdale for meals. The beds were comfortable and there were misters in our tent (not the hive) to provide some relief from the heat. Loved playing games in the main tent. Thoroughly enjoyed every minute of our time here. Our only regret was that we only booked one night. Our kids will say this was their favorite night of our 10 night trip - and we stayed in some nice places. A great experience!
- Rooms: 5
- Location: 5
- Service: 5
Ryan N from:
Trip Type: Family
Published Date: Jul, 9, 2019 Travel Date: Jun, 1, 2019 Rating: 1
Don’t be fooled by the website!
Me and my two siblings went for a camping trip that turned into a comedic disaster thanks to under canvas. Initially things seemed great, big nice tents, great service, and a luxurious stay— all per the websites and reviews. When we first booked the trip we tried to do a package deal with planned activities etc. for a set price, however, this turned into a bargaining war with the agent as they tried to tax on a number of hidden fees. Next, the “Deluxe” tent we stayed in came with a hot shower and bathroom, but this was really just a shower head that spewed freezing water or blazing hot water with no control over the temperature. And don’t try to go to the bathroom in the tent either because the small flap of plastic is not nearly enough to hide anything from inside the tent. The “luxurious” public bathrooms they claim to have are not much better. They were glorified port-a-pottys with another uncontrollable shower.
The coffee service was the same free coffee you could get from the main tent and they often showed up late anyway so don’t waste your money.
The staff was welcoming, but frankly they had no idea what accommodations the guest had or how the food service worked. We had a meal plan that they disregarded and gave us an entree from the kitchen at night with one drink.
Lastly we asked them to set us up with a hiking guide that could take us around the parks. They suggested a guide for almost $700 a day, but claimed he was great so we gave him a try. It turns out he was a canyoneering guide and had absolutely zero experience with hiking tours. He was also very restricted where he could hike inside the park. When we asked to do the same hike again the next day (because they were very limited) he complained and said it would be too difficult for two days in a row. This was supposed to be a hiking guide! We gave up on him after a few days and were very disappointed they offered him in the first place.
For a very, very expensive trip it was not worth the money. I would recommend staying elsewhere.
cristenbas from: Pittsburgh, Pennsylvania
Trip Type: Couples
Published Date: Jul, 8, 2019 Travel Date: May, 1, 2019 Rating: 1
Just Camping... Not Glamping
I was so hopeful when I booked Under Canvas Zion for a night under the stars. When booking the $400 a night tent, I confirmed I was receiving a private bathroom within the tent... this was not the case. When arriving, the front desk clerks were very friendly. After taking my money, they took us to our tent where they told us we would have communal restrooms a short walk away... this was not what I was expected but I wasn't going to worry about it. When we unzipped the tent, it was not what you expect to see from looking at the website. There was dirt on the bedding and a single battery powered lamp and phone charger hanging on the side of the bed frame. Needless to say, for $400 a night, my husband and I were extremely disappointed in what we saw. My husband recognized my disappointment as soon as we stepped foot inside and checked us out of the hotel immediately, requesting our money back as we only stood in the room for 3 minutes. We ended up going down into Springdale and staying in a brand new suite right outside the park for less than half the price of the tent. I'm honestly shocked these "Under Canvas" lodges have such great reviews when you can buy a nice tent for the price they are charging per night.
- Rooms: 1
- Value: 1
- Service: 3
Trip Type: Family
Published Date: Jul, 6, 2019 Travel Date: Jun, 1, 2019 Rating: 5
I can’t say enough good things about Under Canvas. Driving down a winding road in what feels like the middle of nowhere, you see the camp tastefully nestled in the valley. They have certainly done an amazing job to blend in and respect nature and the environment. The staff is incredibly welcoming, friendly and helpful. The accommodations are comfortable and bathrooms very very clean. It was the most comfortable bed of our 2 week vacation mostly in hotels. Quiet, and the night sky was stunning. Games provided to play, with great food and drink. Especially enjoyed the nightly free s’mores. This is our 2nd trip to an Under Canvas (we also stayed at Yellowstone) and would DEFINITELY recommend and will seek them out whenever possible. KUDOS!!!