NPR Reviews Provided by
Grand Canyon Plaza Hotel
TripAdvisor Traveler Rating: 2244 reviews
Great location
User: Sgburton from: Destrehan, Louisiana
Trip Type: Couples
Published Date: Apr, 8, 2021
Travel Date: Apr, 1, 2021
Rating: 4
We stayed here to explore the South Rim of the Grand Canyon and the location was perfect. The staff was so friendly and helpful as we made multiple changes to our reservations as we figured out the best way to incorporate so many places and events. We only had dinner one Night and it was fair

Loved it!
User: 836rwise from:
Trip Type: Family
Published Date: Mar, 19, 2021
Travel Date: Feb, 1, 2021
Rating: 5
We booked 2 rooms and 2 nights here while visiting the Grand Canyon and it did not disappoint! We were welcomed with warm greetings from check-in. It is well staffed. We were surprised to receive amazing customer service from every single staff member. We dined at the saloon for supper, had drinks at the bar and breakfast each morning. The food is so good that you don't have to leave the hotel for a great meal. The atrium is beautiful and well-kept. They have a hot tub and impressive gift shop with plenty of handmade Native American merchandise. Beds were comfortable & clean facilities. The hotel is located right beside the Welcome Center/IMAX theatre and less than a mile from the park entrance. We will definitely choose this hotel next time we're in the area.

Roach Motel Quality with Over priced Premium rates.
User: Abeltin from: Chino, California
Published Date: Mar, 17, 2021
Travel Date: Mar, 1, 2021
Rating: 1
On a recent trip to the Grand Canyon from california, we were stuck in grid lock traffic on the I-40 east for 12 hours due to a 20 car pile up due to snowy conditions, we finally made it to the front desk to check in at 5am. We were exhausted and looking for any shelter from the snow and out of the car. Walking into the main building we immediately noticed an old unwelcoming smell. We didn't mind it since we were looking for a warm place away from the car. The room smelled even worse. they put us on the second floor. the room had a small balcony and was reasonably sized. The decor was extremely old and outdated. The tech was non existent. so connecting to the tv with my laptop to review my footage was not happening. there was only a handful of outlets, we could only charge two devices at a time. The mini fridge did not work in the room. The toilet wouldn't flush either, but I lifted the cover and it was disconnected from the flush handle. So I repaired the toilet free of charge. the Ice machine didn't work on our floor. we used our own sheets and blankets since the ones in the rooms were dusty and had an odd smell to them, not to mention the place smelled like a raid bomb had just been set off before we stayed there. I didn't feel comfortable and rested while staying there. The worst was the stair corridor. that had the strongest smell to it by far. we stayed away from using the stairs. Save your money!!

Restaurant service was Excellent, everything else fell short
User: WIS_DadofTwo from: Hudson, Wisconsin
Published Date: Mar, 17, 2021
Travel Date: Mar, 1, 2021
Rating: 2
Booked because we wanted to be close to the grand canyon entrance and use the shuttle. Well, turns out they decided to not run their shuttle. Booked because they had multiple pools/spas, turns out they only have one spa running. Asked for advice about the grand canyon, what I was told about roads being open and shuttles working in the park, weren't true either. Beds were super firm, walls are thin, so you hear everything and doors are bent old metal, so anyone leaving their room ends up being loud as the sound of the door closing echos down the entire hall. I wouldn't stay here again, but I do want to say that all of the service at the two on-site restaurants was amazing - they were so great!!
Subratings:

Great location, room and staff!
User: Brandinojo from: Canton, Georgia
Trip Type: Couples
Published Date: Mar, 13, 2021
Travel Date: Mar, 1, 2021
Rating: 5
Wonderful place! Stayed two nights with our pet and were greeted with friendly staff who had dog treats and a water bowl ready for us at check in. Location can’t be beat - close to entrance of the park without the congestion of the two hotels located in the park. Room was spacious and quiet with everything we needed. Highly recommend!

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