NPR Reviews Provided by
Grand Canyon Plaza Hotel
TripAdvisor Traveler Rating: 2332 reviews
Poor customer service
User: Cathy678 from: Cape Canaveral, Florida
Published Date: Sep, 18, 2023
Travel Date: Sep, 1, 2023
Rating: 1
Arrived a little after 2, desk person rude/told me check in was 3 PM. I nicely said I knew and we arrived a little earlier than expected. He said he only had 1 room available and no view so we took it. Another person checked in same time and had friendly greeting by another employee. How can rooms not be ready when staff were seen cleaning early the next morning???? Room clean but could see the outside from around and under the door. Food at Wagon Wheel Restaurant was good. Manager Steve listened to our concerns the next morning and said he would report it. Do not recommend this hotel at all based on initial treatment and cost of the room. Employee Rich responded to my review on Expedia and indicated many hotels have a later check in time and this was a busy time for them, and did nothing to address the rude greeting when we arrived. Interestingly there were many parking spaces available. We stayed at 5 hotels on our trip, arrived early at all and were treated with respect and courtesy at all except this one. Find a better more customer friendly hotel and don’t arrive until check in time or later.
Subratings:

Hygiene concerns
User: T1754NMtammyc from:
Published Date: Sep, 4, 2023
Travel Date: Sep, 1, 2023
Rating: 4
No hand soap or trash can in bathroom called and was told they don't put hand soap just body wash I said yes we used it to wash our hands now have none to shower you need to reevaluate the hand soap most people wash their hands after using the bathroom and the trash can ad well sometimes women have things they shouldn't flush so what are they supposed to do
Subratings:

As good as any other
User: Joanne B from: Cochrane, Canada
Published Date: Sep, 3, 2023
Travel Date: Sep, 1, 2023
Rating: 3
Spacious rooms. Beds are comfortable. Has an oversized bar fridge and microwave. Attachments before we arrived were helpful in regards to directions and suggestions where top eat. The air conditioning was loud but it was effective. Very close to the park entrance.
Subratings:

enjoyable stay, would stay again
User: Erin R from: Wirral, United Kingdom
Trip Type: Family
Published Date: Jul, 29, 2023
Travel Date: Jul, 1, 2023
Rating: 4
one of the nicest hotels we stayed in on our road trip. room was a little dated but had pictures of the grand canyon on the wall. staff were really accommodating and welcoming! service was super fast as we were rushing to check in to see the sunset over the grand canyon; the receptionist gave us suggestions of where best to go and what to do which was appreciated. we didn’t use the pool but it looked okay. the inside of the hotel was lovely!! we had a room which was accessible from the outside and inside which was handy. overall, had a good experience here!

Terrible
User: Donna F from:
Published Date: Jul, 27, 2023
Travel Date: Jul, 1, 2023
Rating: 1
Sorry to say one of the worst hotels we ever stayed in. Probably last updated in 1970 - noisy air conditioning, faded upholstery’ mattress full of dust, lift out of order, food cold - avoid at all costs

© TripAdvisor 2023