It was everything our family was hoping for! Absolutely beautiful and majestic, and several stops along the trail where rangers shared interesting historical stories. Be sure to visit the artist's building to see the scale model of the finished vision. I had no idea that the monument wasn't completed yet!

The customer service is horrible. They could care less once they get your credit card. I received broken key fob, told Melissa but didn't notate and then got charged $221 once I got home. I called them and they did not care. Disputing on my credit card. The pool was dirty and shower Stations #3 was gross.

The lodge is in a perfect location for sightseeing. They are updating the pool and hot tub right outside of the lodge and it appears this will be really nice when completed. The resort had some fun activities for the kids and we did participate in some things as we were charged a daily resort fee. Our kids really enjoyed tie dying shirts and building rockets (extra fee). The jumping pillow and bouncy houses were a nice touch. The swimming pool and hot tubs by the campground needed a good cleaning. BUT, the rooms are in dire need of updating. They have updated the flooring in the entry of the room and it appears as f the sink was newer as well but that’s it, The carpets are really, really bad and stained. We wondered if some of the stains were pet stains as pets are allowed and the room had an odor. The air conditioner needed a good cleaning. The bathroom smelled of urine and had some specks on the ceiling which may or may not be mold. The shower sounded like a helicopter at times. When the helicopter took off, you’d better take cover because the super hot water was coming. We did have a lukewarm shower one morning as the hot water must’ve ran out. The room needed a good cleaning. We understand that there is trouble finding help, but some of these things did not just happen since COVID. Breakfast was your typical continental breakfast with bagels, cereal, yogurt, juice and coffee. The room where the breakfast was served was nice. The lodge was far enough away from the campground so that you weren’t disturbed. The only way we knew we were next to a campground and cabins is the campfire smells at night.

Okay the room was fine the beds were fine , the staff were fine but we had the experience of expectations that were not met at this resort we stayed for 4 nights 1) the facility was about to close for the season although the lodge seems full to capacity every night 2) their pancake breakfast had closed so that expectation was not met and we had to find breakfast offerings off sight that were few and far between 3) No room service at all 4) the horse back riding had closed 5) as this was attached to a huge KOA place we got the feeling that the KOA was still going strong but less strong at the lodge - micro complaints I guess - it was clean and there was coffee downstairs - and it was very central to all of the things we got to experience

I have been trying to cancel my reservation for a month now and am not able to EVER get a hold of someone! They want almost 300 dollars to cancel my reservation that isn’t not for a month still. I have tried every form of communication I know to be able to get a hold of someone! Nobody EVER responds. I even had the 3rd party that I use try to contact them and nothing! Makes me feel like this place is a sham! I would never recommend this “resort” to ANYONE! Stay away from this place.