First time to Yosemite and it did not disappoint! The lodge is a bit old and the heater in the room did not work so it was cold at night. The cleanliness of the room could be improved. However, staying in the park was fantastic so these minor inconveniences did not distract from our trip. Had a great dinner at The Mountain View restaurant. Erick was our waiter, and he was incredibly nice and interesting to talk to. We had a fantastic trip!

We had some great staff serve us at various locations during our most recent visit to Yosemite. Nine of us stayed in four rooms at the conveniently located Yosemite Valley Lodge. Our room (#4528) was upstairs and had a great view, you could even hear and see Yosemite Falls from our balcony! The room was large and comfortable. However, the floors were not as clean as expected, also, the included sundries were each in wall mounted containers and the body lotion container was mostly empty with the exception of old lotion clinging to the side of the container. I don't think cleaning staff had inspected it for months!!? I didn't bring body lotion with me because the site stated sundries were included in each room.

Stay away.Better to stay anywhere else.Just some teens on the desk who not at all care abt customers.And just keep gossipping with each other's. Network down is understandable, still waiting with family after 5 hrs ling drive.And when asked to one of the guy about waterfall , his respond was that thr are more than 100 waterfalls.Paying a huge amount for this service is a crab.

Aramark, the current 'Concessionaire Provider', has taken hospitality and food service to a new, and unexpected, NADIR (the lowest point in the fortunes of an organization). I have stayed at the Yosemite Lodge at least a dozen times or more in the last 40 years so I have perspective. Let's start with the cost of a room ...$334. For that you get an old and well-used room, with a broken heater thermostat, two portable fans (one quite dirty), a toilet that leaks (it needs a new flapper valve) and a 1.5 cubic foot refrigerator (which is too small for a bottle of wine). The good news is the linens were clean but the towels were, again, well-used. At the 'Base Camp Restaurant', food that used to be more than acceptable has been replaced with cost-saving alternatives. You order at a kiosk (with pictures that are not representative of the food), your order is assembled (not cooked) from previously packaged food and served on a tray cafeteria style. The service and ambiance (which is non-existent) is no different than Burger King except the food is of a much lower quality and the price is astronomical by comparison. In summary, one night at the Yosemite Lodge, for two people suffering through an old hotel room and one meal each, was over $400. In my opinion, that is unacceptable for visitors to a US National Park. I close with a quote from Aramark's website ... (an example of creative writing) "A great guest experience is about more than making your visitors feel at home. It’s about creating a sense of comfort, while also immersing them in something new, like when our chefs cook up well-known recipes using unique and local ingredients or when we mix established brands with merchandise from local artisans in our gift shops. Across food and beverage, facilities, guest and retail, our team knows how to perfectly balance the familiar and the unexpected to make your destination unforgettable". Reality is so much different that corporate prose...

Unfortunately, this is not going to be a good review. The company charges luxury pricing for truly poor accommodations and amenities. In summary, it feels like an old worn out roadside motel that someone has forgotten about. From doors that get stuck, to non-working lights to noisy heating units and horribly uncomfortable broken beds – this place is an embarrassment. The Base Camp restaurant has an extremely limited menu, and the food is totally bland. Pros - only their location, and they squeeze every penny out of you to get it.