NPR Reviews Provided by
Panther Creek Resort
Trip Type: Business
Published Date: Aug, 4, 2020 Travel Date: Jul, 1, 2020 Rating: 1
I booked a cabin for a one week stay via the Panther Creek website and paid the $160 deposit. I immediately received a nasty email from a gmail account telling me I owed the full amount immediately or they would cancel my reservation and keep the full deposit. I then looked at reviews and viewed their policy and decided it was best not to stay there and the email seemed really suspicious. I requested a refund per their published policy and only received rude responses. I recommend reading the reviews (like I should have done) and avoiding this place at all cost.
671nesl from: Cherokee, North Carolina
Trip Type: Family
Published Date: Nov, 27, 2019 Travel Date: Nov, 1, 2019 Rating: 1
Terrible advertising and customer service
The advertising is very deceptive. We stayed in the Cherokee Hunt Lodge, that advertised pets were allowed, jacuzzi on the front porch, a creek to fish in, and sleeps 12, according to their website.
One: Two ceiling fans were inoperable.
Two: The jacuzzi is just a bath tub that is apparently “seasonal”, so it was shut off.
Three: There is no creek. It’s water runoff from the mountains that you cannot fish in.
Four: It does not sleep 12, it sleeps 10.
Then, the owner charged me $98 for supposedly “sneaking in dogs” when I called her when we booked the reservation and asked ahead; in which she told me that she appreciated me calling to tell her, and that the deposit will be included in the reservation payment.
And she charged me another $150 for a “urine stain” on some random fleece blanket that wasn’t even in our cabin.
We left that cabin spotless minus the unmade beds. We cleaned for that housekeeping that is supposedly taking two days.
Do not make a reservation here. The owner has a history of lying to customers, unprofessional attitude, and wants to take your money once she has your card information, making up stories to justify taking more money after you leave, and will send random photos that were taken days before your stay as she tried doing with us.
You’re better off with better customer service, professional staff, and not false advertising somewhere else.
Trip Type: Family
Published Date: Oct, 19, 2019 Travel Date: Aug, 1, 2019 Rating: 1
Worst cabin experience Of my life. Cabin right on the road and creek was more like drainage runoff. Owners/management very unpleasant and misleading. We left because of undesirable conditions and was still charged 2 nights. Owner was unapproachable and irate in front of children. Smokey mountains are full of beautiful off the beaten path. Cabins... find these and bypass P. C.
Published Date: Oct, 8, 2019 Travel Date: Sep, 1, 2019 Rating: 1
Family and Friends with children looking to have a great weekend getaway filled with fishing and looking at Elk. All of our parties arrived later in the evening due to kids being at school. Once everyone arrived we set out to go get supper together. After supper we returned around 11 o'clock and had a fire in the outside fire pit provided for the kids. Everyone went to bed around 1am without looking at the beds. BIG MISTAKE....
One of the children got up in the middle of the night and moved to the couch because she felt something crawling on her arm in her bed. The next morning her father asked why she was on the couch. This is when he went to look at the bedroom and found BED BUGS under the mattress. Everyone by this time was up and packing. Our weekend which was supposed to be fun and relaxing turned into worry what we where taking home with us and whether or not we could find another place. to stay. Lesson Learned ALWAYS CHECK YOUR BEDS before taking stuff in...
- Sleep Quality: 1
- Location: 4
- Service: 1
Trip Type: Family
Published Date: Oct, 5, 2019 Travel Date: Oct, 1, 2019 Rating: 1
BEWARE.... Will take every dollar they can
Stayed 2 nights. Cabin was clean pull out sofa was awful. Stray dog came around and we gave it water (90°) outside and a snack. Owner accused us of having dog in cabin and that's a TOTAL LIE. Charged our credit card and additional $199.00. Owner is unreasonable. STAY AWAY.