NPR Reviews Provided by
Capitol Reef Resort
TripAdvisor Traveler Rating: 2060 reviews
Don't be fooled- not as nice as it seems online
User: LEK114 from: Sacramento, California
Published Date: Jul, 7, 2024
Travel Date: Jul, 1, 2024
Rating: 3
Disappointed in this place for several reasons. The room was older and smelled musty, with stained chairs in the room and old, gross worn down arms on the armchair making you not want to sit there. The lamp by the bed kept shorting out too, so you had to shake it every few minutes for it to work properly. Nice views of the red rocks out back and the size of the room was good, but it really needed a thorough cleaning, update and TLC. The pool was disappointedly small and old, and full of kids. The website makes this place look a lot nicer than it is. We were also disappointed that we couldn't get our money back for our last night there because we requested it one hour too late apparently, a few days prior. When asked if we could appeal to a manager, the young girl at the counter couldn't provide us with a name and just kept saying "unfortunately not". The next day another desk clerk gave us 2 cards for the front desk managers but the emails didn't work and weren't accurate, then we got the correct emails the day after and as of 2 days later still had no answer from either of the managers. This is extremely poor customer service and frankly unacceptable for a business, no matter where or in how small of a town you're located. Bottom line, I wouldn't stay here again and there are better places in town, esp. for the relatively high price.
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Disappointing: the website photos are misleading
User: tessatinney from: Chatham, New Jersey
Published Date: Jul, 6, 2024
Travel Date: Jul, 1, 2024
Rating: 2
This was a complete disappointment. The website is misleading. The photos make it look absolutely gorgeous and set the wrong expectations. The grounds are like one big parking lot with random buildings, a pool, some teepees, etc. The standard rooms are like rundown motel rooms, though the view is great. The room is clean but needs a major renovation. The bathroom faucet is barely attached to the sink. The beds are hard. The kitchenette has seen many better days. One of the cabinets is even missing a handle. I do appreciate the laundry room, where we were able to catch up on laundry from our extended roadtrip. Thankfully we’re only staying one night. It definitely feels like a sad stopover rather than a destination.

Good hotel in Torrey UT
User: KEC77346 from: Humble, Texas
Trip Type: Family
Published Date: Jul, 2, 2024
Travel Date: Jun, 1, 2024
Rating: 4
The hotel had a variety of room choices. The rooms were very nice inside and the amenities were very nice. The view from our room was great. Not all rooms have views so if that is important to you make sure you ask. The staff was very helpful and friendly. The restaurant was average for breakfast.

"Resort" should not be in the name of the property. "Glamping Grounds" would accurately describe it.
User: shaye824 from: Salt Lake City, Utah
Trip Type: Friends getaway
Published Date: Jun, 25, 2024
Travel Date: Jun, 1, 2024
Rating: 3
The Capitol Reef Resort is "ok" for a small town motel. They could do so much more with the property. The wagons and teepees were a novelty and nicer than the "resort" rooms. I was disappointed at the appearance of the motel section and also surprised that my room wasn't ready at 3pm. Granted, check in was at 4pm, but a stroll around the place showed 80% of the rooms were vacant, curtains open and beds made. The rooms are dingy and very dated. The carpet was....well... old motel carpet. The A/C in the rooms clicked on and off during the night causing disruption in sleep. The town is tiny, so choices are very limited. The fact that they have covered wagons and teepees is surely the only reason the pricing is sky-high. Very little competition in this remote location. There is also no lighted walkway from one end by the motel rooms to the fire pit and wagon areas. Extremely hard to navigate at night, borderline not safe. I stayed in one of the rooms and other people in our group stayed in a wagon. Long walk to the fire pits to visit, and again no paved clearly marked or lit path. The pool leaves much to be desired, and has zero shade by 5pm making it unusable in the summer afternoons. The hot tub is comfortable for about 3-4 people tops and there's nowhere to sit nearby. They need chairs and perhaps even some plants outside the rooms. The Rose Bud Motel in Schitt's Creek is nicer. It's just a long row of rooms with zero ambiance. Be in your room or at the pool. Even though they have very little competition, they should still make changes to make it a more upscale property. Again/ do not go expecting a resort. Just a run down motel that offers glamping with very touched up photos. Website does not reflect what it really looks like.

Fantastic stay
User: GoPlaces299891 from:
Published Date: Jun, 12, 2024
Travel Date: May, 1, 2024
Rating: 5
We stayed in the two queens with balcony and had the most breathtaking view. We used this as a stop before we started our drive through scenic byway 12 which this was in the perfect location for. It was also perfect for capitol reef national park which was absolutely breathtaking. Would stay again. Fantastic thank you very much.
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