NPR Reviews Provided by
Sol Duc Hot Springs Resort
TripAdvisor Traveler Rating: 557 reviews
Zero Customer Appreciation
User: Merritt L from:
Trip Type: Couples
Published Date: Apr, 16, 2019
Travel Date: Apr, 1, 2019
Rating: 1
We have been going to Sol Duc 1-2 times per year for the past few years. This year, my partner became ill a couple days prior to our trip. We figured we should cancel, both on the grounds that she shouldn't be sharing a pool with people while sick and that the trip could be of further detriment to her health. She basically had flu-like symptoms...not the kind of the thing you go to the doctor for, usually just wait it out. We called and tried to cancel 3 days before our arrival, and per their absurd policy, they said that we wouldn't be refunded at all for the $230+ reservation. I asked to speak to a supervisor, who then proceeded to speak to me in a condescending and demeaning tone. I explained that we are repeat customers, and intend on going again in the future, and he said "well then I am surprised that you are not aware of our cancellation policy." Look, I get it, companies have policies. But policies are made by humans and humans have the power to override the policy if they need to. They also have to power to not take unnecessary jabs at a repeat customer who is caring for a sick partner. I have probably spent 1-2 thousand dollars visiting Sol Duc over the past few years, and now I feel insulted and ripped off. Never again will I support that place.
Subratings:

Worst Vacation Ever
User: VacationcriticSteve from:
Trip Type: Couples
Published Date: Apr, 7, 2019
Travel Date: Mar, 1, 2019
Rating: 1
Out of 10 stars I would rate our 3 day stay as a 1. The cabin was ok. The pool was filthy and over crowded. The locker room was disgusting; wet clothing thrown about, garbage and hair on floor, spilled shampoo and soap left behind, showers that would not turn off, toilets overflowing, no soap or paper towels. The restaurant was overpriced and had poor quality food. our $ 15. Chicken wings were from a frozen bag and were burned. The crab cakes were 1 crab cake that was Way too salty. The Ceasar salad had wilted lettuce and rancid dressing.
Subratings:

Restaurant Review only
User: Cali4niahiker from: Merced, California
Trip Type: Family
Published Date: Apr, 2, 2019
Travel Date: Apr, 1, 2019
Rating: 4
After hiking to the waterfall (and part of the family soaking in the pool) our extended family had a late lunch at the Resort Restaurant. All of us liked our food, gyro, fish and chips, burgers, club sandwich, and chowder. The coffee was good as well. The server was friendly and accommodating. We stopped in the adjacent gift shop afterward. All staff was very nice.

Couldn't leave the hot spring pools!
User: m00nbeam48 from: Mad River, California
Published Date: Mar, 19, 2019
Travel Date: Aug, 1, 2018
Rating: 5
What an amazing place! I spent all day in the hot spring pools - it was one of those glorious Pacific Northwest days when the sky is that special color of blue and the trees stand like guardians. I had the best salmon I have ever eaten in the little resort restaurant. Unbelievable beauty all around.

Hot spring urinal
User: paul n from: Cheney, Washington
Trip Type: Family
Published Date: Mar, 18, 2019
Travel Date: Aug, 1, 2018
Rating: 1
If you like soaking in a warm urinal, this is the place for you. Fortunately there was nobody at the main gate, so we didn't have to pay the entrance fee. We looked at the hot springs urinal and quick ran away. The reserved campsite was ok, but there was nobody to talk to about the amenities. They were locked up inside their trailer and wouldn't answer the door.
Subratings:

© TripAdvisor 2019