NPR Reviews Provided by
Lake Quinault Lodge
Published Date: Oct, 15, 2021 Travel Date: Oct, 1, 2021 Rating: 4
Location is EXCELLENT, Lodge is too "Rustic" for the price.
I manage a high end beach resort in Florida. I was very pleased with the Front Desk Supervisor Kim, and Front desk associate Alisa. Alisa has a standing job at my hotel if she chooses to move across the country.
I am all for a "rustic adventure" however the price does not match a rustic adventure. For that price point I expect a little more fit and finish. I know the banquette team hasn't worked since covid, but they definitely need a refresher course. Finally, from a management point of view, why do you have a whole position dedicated to retail sales? How often are people purchasing T-Shirts? Either eliminate that position all together, or keep that 3rd desk there, but make her able to check people in. It makes no sense to have a line of folks trying to check in, and an additional hotel employee just sitting there unable to help..
That is my two cents. beautiful property.
- Sleep Quality: 3
- Location: 5
- Service: 5
karenbB705BV from: Bothell, Washington
Published Date: Oct, 9, 2021 Travel Date: Sep, 1, 2021 Rating: 1
Poor service and dishonest employees. Beautiful setting but extremely poor customer service
We stayed here 9/28-9/30/2021 and stayed in room Q407. I'll start by saying that we understand there is a pandemic and that has caused issues across the board. However. If your hotel is going to be open, there should be some standards.
Our shower didn't work. We realized that later in the evening on the first night. We were told there was no one available to fix it and we'd have to wait until the morning. So, no shower the first night. We were told we could switch rooms if they were unable to fix it.
The next day we went out hiking and when we returned, it had been fixed. OK, great, but we had one night where we didn't get showers. So, still a problem. We mentioned our dissatisfaction to the front desk staff and were told that "something can be done" on our bill at checkout, though they didn't say what.
When my husband was checking out, the staff at the front desk was different, and they apparently weren't aware that this promise had been made. But they said they'd give us 20% off our bill.
However, we were charged the full amount. When we tried to bring this up to management, we weren't given any response. If you aren't able to fulfill your promise, then why did you make it?
The other main issue was very slow service at the front desk & restaurant
Overall, it's a beautiful place, but we found the customer service lacking. In all fairness, maybe it would have been a different experience when not in a pandemic, as some of it could have been due to lack of staffing.
Nancy N from: San Carlos, California
Published Date: Oct, 2, 2021 Travel Date: Sep, 1, 2021 Rating: 4
Beautiful lodge, but with a few drawbacks
Room was great. Historic with a comfortable bed. Beautiful setting, lovely lobby with fireplace, etc. Drawbacks: only 30 minutes of free Wifi, then you can buy more. Dinner is take-out only due to COVID. Food is also super expensive! So paying that much for take-out felt wrong. There are limited other food options, but still worth utilizing them.
Lastly, the fireplace room is lovely, and though masks were required, many people had removed their masks to drink their wine or whatever. So basically it was not a safe place to be.
Also the rooms are very expensive. So you are paying a lot for the view and for the history.
- Value: 2
- Location: 5
- Service: 4
Garfieldluvr from: Denver, Colorado
Published Date: Sep, 26, 2021 Travel Date: Aug, 1, 2021 Rating: 4
Very Nice Stay, but HOT
We stayed in a king fireplace room for 3 nights. The room was huge with a nice comfy King bed. We did not use the fireplace, as it was very hot when we stayed there. The property and views were fantastic. My biggest complaint was that they left the curtains wide open after cleaning, even though the temperatures were going to be close to 100 degrees. I know they want the room to be nice when you walk in, but I wish they would take measures to keep the room cool when it is that hot. They also only had one small desktop fan to cool the room off (which would have been impossible). We know it was going to be hot, so we bought two box fans and brought them along with us. Without them, the room would have been unbearable to sleep in.
Janet E from: Irvine, California
Published Date: Sep, 25, 2021 Travel Date: Sep, 1, 2021 Rating: 4
The rating is because of the location and the views.
This was our 3rd visit to the Lodge. Nothing much has changed since our 1st visit in the early 1980's. The view is still spectacular and hiking is the main reason to be here. The rooms are still outdated and in need of a good cleaning. This time we stayed in a Lakeside room which are the newest (1990) and the best of the choices with the original lodge rooms being not only noisy but in dire need of updating (and no TV). Fireplace rooms (1970's) have a minimal view, especially those on the ground floor yet are spacious.
Due to Covid, no housekeeping no matter how many days you are staying although you can receive clean towels at the front desk. Breakfast and lunch served in the dining room but you have to wait as occupancy is only 50%. Dinner is take out only and you have to stand in line to place your order. Fortunately, we had lovely weather the 3 days we were there and sat outside and enjoyed
the view with dinner. You can bring your own alcohol (highly recommended as prices are high otherwise). No refrigerators or microwaves in any of the rooms...bring your own cooler! The menu is very limited and never changes. Very few options for vegetarians and none for vegans.
The only other place open for dinner is the Salmon House down the road-excellent fresh salmon cooked to perfection. Take out only!
Staff is limited due to the lack of the usual "J-visa" workers who come from outside the U.S. So don't expect efficient service, the staff is WAY overworked and probably underpaid.
Rates with multiple taxes run $400 per night, considering no housekeeping and the lack of staff this is not reasonable. Despite all the negative issues...we had a wonderful time which was mainly due to great weather...but come with 'eyes wide open' and low expectations! It really is for the view and the hiking...not anything else.
- Value: 3
- Cleanliness: 3
- Service: 3