NPR Reviews Provided by
Narrow Gauge Inn
TripAdvisor Traveler Rating: 754 reviews
HORRIBLE OWNERS
User: paul h from:
Published Date: Feb, 3, 2025
Travel Date: Feb, 1, 2025
Rating: 1
The owner if this property has let it run way down hill. Its not worth the money. But even worse He treats his employees like slaves and pays them horrible wages. He is a terrible business man and discards loyal long term employees like used paper towels. Stay anywhere else but here. He does not deserve your business.
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Disgusting & the manager doesn’t care, he has your $$$
User: KiwiantzUSA from: Tulsa, Oklahoma
Trip Type: Family
Published Date: Dec, 26, 2024
Travel Date: Dec, 1, 2024
Rating: 1
This is the most disgusting and dangerous hotel I have ever stayed in!! Smoke and fire detectors blocked with dust, cobwebs in ever corner, the floor and bed slopes into one corner, the bed is overly soft I slept with my knees under my chins all night. The bathroom had a damaged iron, the sink was just holding onto the wall I feared touching it would send it crashing to the floor, the shower glass was water stained and the door had a large gap and the handle was a piece of Velcro. The “new” paint job was terrible the painter hadn’t taped off, fittings covered in paint. The deck was rotten and the hand rails falling apart. Don’t know what has been dripping off the bathroom door frame?? The heater only worked on and the thermostat on the unit wasn’t working correctly. And to top it off we had a bloody sheet nailed up for a curtain!!! Bathroom fan clogged with cobwebs, the place was just nasty! This place needs to be closed down it’s a hazard to humanity!!!

Can’t be any wronger than this
User: MSZMW from: San Francisco, California
Published Date: Dec, 11, 2024
Travel Date: Nov, 1, 2024
Rating: 1
For over 10 years I passed by this Inn many times and each time I thought to myself I have to try this place once. Finally, I booked a one night stay for Nov 28th this year, Thanksgiving day. We left our house in Bay Area at 9 am and got there at 1:20pm. The receptionist got my name. While staring at her computer, she says be patient with me, I’m new. Ok, we waited. After at least four minutes she says your reservation is cancelled. We’re stunned. Why? Booking.com has cancelled your reservation, she says. Hard to believe, I ask for manager. Mr. Petal comes out and says Booking.com has called you and emailed you and has canceled your booking because your card couldn’t be charged. My network is not at its best and is spotty and slow, but I was able to check my emails, check my phone, check my bookingapp and there is nothing. I check my account and there are two credit cards that could be used. I show him. One doesn’t work? The second was a debit card and would definitely work. I show him my emails, my phone, and my account info and ask him to help me find booking.com’s emails or calls or notification of cancelling my reservation. I have been using their services for over 20 years and never had any issues. I made this booking two weeks ago, on Nov 15th. If there were any issues with my account I should had been notified sooner. A few days prior to the reservation day, I even called the hotel to see if I could add another night. The receptionist found my reservation and said nothing of having any issues….Mr. Petal insisted that the booking.com cancelled your booking and sorry. It’s Thanksgiving day. No where is open. We are in a jungle and it’s a cold day and colder night is coming. He says let me call and find you a room for you. He is happy and wants me to give him credit for finding a room $10 less than his room! He doesn’t understand. It isn’t the money, it’s the experience which he ruined very badly. He doesn’t understand. After about 15-20 minutes of feeling (fill in the blank) we walked out. After 15 years I reserve this hole in the jungle on Thanksgiving day and drive four hours to get there and this was my experience. Why? Because they overbooked? Perhaps. They had no moral, no ethics, no courtesy, no decency to think twice before canceling my reservation, not even in Thanksgiving day. Later when I returned home I found email from booking.com sent at 11:30 saying “ great, the hotel has accepted your cancellation.” And another one at 11:34 saying my reservation was cancelled. My reservation was cancelled by the hotel at 11:30 the day of my reservation. Just like that. Who would do that? What do we rate the merchants for? Why do we go back to a merchant? What is it that attracts us customers? Wrong Mr. Petal, wrong. From now on and for ever every time I drive by your Inn I will remember this ugly and nasty experience and that how you ruined my favorite Holiday and our trip. We will never forget this.

Great stay, Spectacular location, Room with an amazing view!
User: Diana G from: Los Angeles, California
Published Date: Nov, 19, 2024
Travel Date: Oct, 1, 2024
Rating: 5
We had a great time staying at this very cute Inn, the room was beautiful with an amazing view, the staff did an amazing job in decorating for our birthday celebration, e very reasonable price and great service, I highly recommend this Inn for anyone looking for a stay closer to the Yosemite park!
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Stay somewhere else!
User: Kathy J from:
Published Date: Oct, 29, 2024
Travel Date: Oct, 1, 2024
Rating: 1
Our room, # 25, was horribly noisy. Apparently it is adjacent to staff quarters, and with thin walls, we were kept awake with load talking and stomping around until 1:30 am. We finally called the after - hours number we were specifically provided and were told the number was not accepting calls! The room was dirty. Mildew in shower. Knob on shower was falling off. Wall paint was incomplete showing where an old headboard must have been. Looks like they painted around the old headboard then replaced it with a smaller one. We were to have a forest view, but we were looking down on junk and old equipment. The so-called nature trail takes you by garbage piles. The breakfast wasn’t worth the time. The room was way overpriced. Only redeeming quality was the food at the restaurant, though the service was really off - not just for us. Other diners complained or had errors on bill. We complained in the morning about the noise but they claimed to be unaware of any issue.
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