NPR Reviews Provided by
Lake Powell Resort
TripAdvisor Traveler Rating: 3319 reviews
Amazing
User: Dreamer29159959313 from:
Published Date: Jan, 20, 2025
Travel Date: Nov, 1, 2024
Rating: 5
This is a Amazing place and beautiful hotels, the price is wonderful , and thank for images and iam af friend not same we are siblin, this my brother and go to school and wake up for 5 minutes , because of you not wake up on the good you leave in undergound
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Horrible Service, Over Booked
User: catherine n from:
Published Date: Jan, 14, 2025
Travel Date: Dec, 1, 2024
Rating: 1
This is crazy because I NEVER write reviews (well maybe once or twice to get some kind of discount lol), I literally have this account because I like to read reviews.....but I felt like I needed to write this. For our anniversary, I planned a surprise trip for my partner and I to fly into Vegas to take a mini road trip to some National Parks and the one thing that excited me the most was to see the breath taking view of Lake Powell and what this resort had to offer. So I immediately booked a Deluxe View Room with two Queen beds because we usually like to have two beds and in the pictures posted on Orbitz and on the actual website- the view was stunning and absolutely gorgeous. Our reservation was December 28-December 30, after a long day at Zion, we finally arrived to Lake Powell Resort approximately 7 pm on December 28, 2024. We were told by the front desk agent that the hotel was completely sold out and all they had left was one King Bed room but it should still have a view. So I was cool about it and was like oh okay it's for sure a full view right? (I just wanted my anniversary to be perfect, and I was hoping that when we wake up to see the sunrise my partner can see the view and be mesmerized) The front desk was like "yes." When we arrived to our room we noticed that we're on the ground floor and the pool with trees are in front of us, so we called and asked if it's for sure a room with a view, I mean of course it's dark so we can't see anything but we just wanted to make sure before we settle in. She said yes but if we want they can switch us out to the room that we actually book the next morning. We were satisfied with that response so we were like okay great thanks! We woke up the next morning, and just what we expected we couldn't see the view so we had to walk out to the front of the pool to be able to see the view that we longed for like in the pictures, we weren't mad we were just mesmerized because it's beautiful! Plus we thought that the hotel was going to take care of us. We called in the morning approx 7:30 AM and spoke to a gentleman and he was so nice about it and promised that a room with two queen beds with a view will be available later on he said he will have to call back during check in time and he will call our cell phone on file, and he was nice enough to offer a $40 partial credit since we spent 1 out of 2 nights in a room that we did not book. We accepted that offer. And we repeatedly confirmed, $40? he said yes. We were cool with this and we went on with our day because we had a tour at the Antelope Canyon anyways and we had a blast. We came back and it was around 3pm, we still haven't heard anything from them. We literally wasted a whole day already and wanted to come back to our hotel room and want to just enjoy our last night with the view we paid for. So we called the front desk again, this time a female lady answered and she said well the room we are currently in is a room with a view supposedly, but it's handicap accessible, but she ALSO agreed that we have an obstructed view due to the pool and trees between us and the view of the lake.....so she told us to pack up and meet by the pool to retrieve our new room key. We then confirmed with her about the $40 partial credit if it was processed, she said yes he did process that earlier. And please note we confirmed 3 times that it was 40 DOLLARS, NOT PERCENT, DOLLARS. We finally made it to the room we booked with two queen beds and the view upstairs was OUT OF THIS WORLD. IT WAS beautiful. made me forget everything that's been going on and it was worth waiting for even though.....we only had like 3 hours of the day left to enjoy this view....... The next day we checked out and we felt like even though the time we had in the correct room was short but the hotel made it right and we had the view and we were happy so we left to go hiking at Zion National Park once more. That is when I chat with orbitz, and asked them if the $40 credit was processed. First off, they called Lake Powell Resort just to find out they didn't process the credit yet, but they lied and said it was 40% percent of the resort fee only.....which equal 7 dollars, when my total for two nights was almost 470? So you will refund me 7 dollars for the inconvenience you have caused....? And we repeatedly confirmed verbally with the hotel staff that it was 40 dollars, not percentage. I thought Lake Powell took care of us and turned the whole situation around.....I am deeply disappointed. So stay here if you want to see a gorgeous view because it's worth it, but don't stay here for the people or for the service. And I hope that you get the room you paid for if you book the deluxe view with two queens, I really hope that in the future people will be treated better than how we were treated during these three days. Our trip was supposed to be a 7 days of exciting fun filled adventures to celebrate our anniversary, Lake Powell Resort ruined it. Thank you.

What they sell is not what you get! Falsely Advertised!
User: kristi h from:
Published Date: Dec, 30, 2024
Travel Date: Dec, 1, 2024
Rating: 2
Do not go here in the winter! You are better off at the Best Western down the road. We booked with Hotels.com. The description said there is a restaurant on premises but failed to mention it was closed for the winter. We were visiting the area and didn't know there was an "off season" and had planned to eat at the resort. This was a huge inconvenience when we arrived after traveling for hours with 3 hungry children. The amenities stated pools and hot tubs. After a day of hiking we sat in the hot tub only to be interrupted by a maintenance worker telling us to get out because it was closed. There was no sign or lock stating this, just a curt employee who stood over us while we got out. The rooms are dated and have very few thin towels. The copper sink had buildup all around it. To get to the resort you must pay a $30 fee to enter the State Park. The hotel is 6+ miles away from any stores or restaurants and you must stop at the gate to reenter so there's oftentimes a line. The additional fees were ridiculous for a resort that didn't offer anything but a shower and a bed. The best thing about this resort is the views and front desk employees. I'm sure in the summer it's a much different experience however a winter visit left me very disappointed and wishing I had stayed at a chain hotel that provides what you pay for.

Unmanned Reception at night =Nobody to help us. Thank goodness no fire!!!
User: codali467 from: London, United Kingdom
Published Date: Nov, 20, 2024
Travel Date: Nov, 1, 2024
Rating: 1
We booked the room for 2 nights and the rest of the family were staying on the RV park. Being November most of the facilities were closed- ok it’s out of season. However we did expect to get help from the reception desk during the night. We had a very noisy family upstairs- a child screaming and shouting and running around slamming doors ALL NIGHT! There was nobody at reception to talk to and the message service was full. The following morning the staff ignored our concerns. The clients upstairs were either moved or checked out. So our second night we did get some sleep. We can’t have been the only family complaining and if someone was at Reception, as is the law, why didn’t they ever answer our calls. What would have happened if there’d been a fire? We would have been left to our own devices! At first glance it looks like a beautiful resort. Don’t be deceived by this. Its ignorance to the needs of guests must never be ignored and unacted upon. I’m still waiting for a response from their manager- to their “how was your stay” email. Obviously they don’t bother to read or respond to them either. We will never go back there and advise people not to risk their safety there.
Subratings:

Tourist trap with nice view.
User: K C from:
Published Date: Oct, 24, 2024
Travel Date: Oct, 1, 2024
Rating: 2
Should have stayed in Page. Check in not available until after 6pm. No breakfast, coffee or pods in room with filthy coffee machine. Room key card disabled day 2 of 3. Extra charges on checkout a surprise. Curtains broken, room very old and worn with many busted fixings. Staff were not helpful.
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