NPR Reviews Provided by
Lake Powell Resort
jjsbliss from: Ogden, Utah, USA
Published Date: Jul, 19, 2020 Travel Date: Jul, 1, 2020 Rating: 5
I can't even wait to get there before I have to review!
I usually wait until after my trip to write a review but I am so absolutely impressed with Marvin Prince the front desk manager already that I couldn't even wait! I have been a complete problem child to this guy and he has consistently only had a great attitude helping me. I have had to change my reservation and add room and back and forth and back and forth. He has gone ABOVE and BEYOND in helping me to get the greatest trip ever booked! He has taken out the hassle that would have been when checking in. He has been personal and made me feel that I'm not just a number but a valued guest! Absolutely hands down the best customer service I have received!
- Value: 5
- Location: 5
- Service: 5
BrandonK850 from: Flagstaff, Arizona
Trip Type: Family
Published Date: Jun, 28, 2020 Travel Date: Jun, 1, 2020 Rating: 4
Great family getaway
We had a chance to get away this weekend on short notice and felt the COVID Fisk would be lower going North to the lake. We grabbed a suite with the extra half room and it was worth it for our family of 5. Everyone slept comfortably without being on top of each other. Anyone looking at the prices needs to realize that this resort is inside the Lake Powell and is a national park lodge/concession, so it will always be more expensive than places in Page itself. What you get in exchange are the views, being close to the water and marina, and close access to dining at the Rainbow Room overlooking the lake. Because it is inside the national park system, the rooms will always be functional over luxurious. I also have to echo what others have said that the WiFi is horrible. Remember to keep your room key with you to be able to use the ice machine. AC worked well and the beds were pretty comfortable. There are many COVID protocols in place, which people may or may not like. Dining is limited and spaced out. The pools are closed. Your room is only cleaned on checkout but you can ask for new towels, etc. If you just realize the current reality of travel, it was a great stay.
minouko from: Cleveland, Ohio
Trip Type: Friends getaway
Published Date: Jun, 27, 2020 Travel Date: Jun, 1, 2020 Rating: 2
Not worth the money
Old building. No internet access in the room. Rooms were not cleaned with the excuse of “COVID” measures and not stated anywhere in the reservations. Pools and bars are closed again for COVID and this again is not stated anywhere when you do the reservation. You can really opt for cheaper options nearby
Nice view but not worth it for what is offered
S5238YAsharonp from: Metro Minneapolis-Saint Paul, Minnesota
Published Date: Jun, 24, 2020 Travel Date: Jun, 1, 2020 Rating: 2
Poor customer service and no ice?!?
My biggest complaint, which might seem small but it's such an inconvenience! The ice machines in our bldg were not working (one wasn't working, one was always out?). They told us to check the next bldg, nope, they aren't working either. We were in bldg 8, farthest away from the lobby, sometimes we would drive over to the lobby just to get ice! So that's 6 times at minimum, twice a day to get a bucket of ice (we stayed 3 nights). And then when we would ask for ice, it was like we were inconveniencing THEM! So frustrating and disappointing. Customer Service was very poor. It seemed like they really didn't want to help. I called and asked them to deliver ice to our room but nope, they weren't doing that.
Then twice when we came back to the room the card keys would not work. Drive over to the lobby again. And again felt like we were inconveniencing them. And no microwave, what kind of a "resort" has no microwave. Our fault for not checking this first but really?!?
It is a great location and a beautiful view but I would definitely find something in Page for cheaper next time.
Jeff M from: Las Vegas, Nevada
Published Date: Jun, 14, 2020 Travel Date: Jun, 1, 2020 Rating: 3
Nice views and clean room, but had issues with closed pool and not receiving boat deposit refund.
Decided to take a two day trip to lake Powell with family despite the lingering COVID-19 hysteria. The resort was in a convenient location close to the marina, unfortunately the pools that we were looking forward to were closed.
Upon arrival at the marina the following day at 8:00 AM for our booked rental boat, we ended up waiting 2+ hours before receiving our boat. We were told they were short-staffed..etc...etc. Unfortunately we were not provided a discount, and were still required to return the boat by 4 PM. The $500 deposit for our boat rental was not returned by Aramark until I reported the issue to Capital One - the charge had actually been put through my credit card rather than as a typical hold. I called the hotel upon returning home and was informed that the charge would be returned. When I contacted Capital One they mentioned that the direct charge to my credit card was not typical for a deposit. Fortunately Capital One was able to have my deposit returned, after just two days.
Overall we enjoyed Lake Powell as well as the staff and restaurant at the Lake Powell Resort. We would have appreciated being informed of the pool closure, and better communication/response regarding the boat deposit.