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Days Inn by Wyndham Luray Shenandoah
TripAdvisor Traveler Rating: 1000 reviews
BADLY NEEDS CARE
User: ChrisandCandiO from: Jackson, Wisconsin
Trip Type: Family
Published Date: Oct, 28, 2020
Travel Date: Oct, 1, 2020
Rating: 1
Traveling out of Shenandoah National Park, we were hit with strong fog and wanted to stay close to return the next day. Found this hotel that I expected to be not great but basic. Even then I was highly disappointed in the lack of upkeep. Bath tub had cigarette burns, desk was badly broken, holes in the walls, mix match rummage sale art, a microwave from my childhood and a fuzzy tv. About the best features were the friendly guy at the front desk, the location and the fact blankets are left off the sheets so you can do an inspection before jumping in. Will not stay here again. I can't believe that I paid nearly the same as the Doubletree Hilton and a Holiday inn during the same week and had a completely different experience.

Very Disappointed
User: leewee218 from:
Published Date: Oct, 26, 2020
Travel Date: Oct, 1, 2020
Rating: 2
My husband and I were extremely disappointed with our stay here. The maintenance of this property seemed to be very lacking. There was mold in the bathroom on the wall tile. The alarm clock/charging station did not work and the desk drawer was broken off. There was no hair dryer in the room and when I called the front desk she informed me that they did not have a spare and she could not get one from the other rooms.
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Most Disappointing Experience
User: MSG402 from: Ferndale
Published Date: Oct, 19, 2020
Travel Date: Oct, 1, 2020
Rating: 2
I've posted a few times on here when it's been warranted....all good experiences up until now. Let me set the stage. Luray was booked solid, except for the lower tier motel chains. The wife and I traveled to the Luray area for a memorial service and checked in on Friday. I'm a Wyndham Rewards member and there weren't any upgrades, no big deal. The room #101 had that one smell, you know the one everyone complains about in the lower tier motel chains, old musty, previous smoking allowed aroma. Fortunately, we brought a can of Glade air freshener spray, Vanilla (yum). Saturday morning we made coffee and ate from our own stash, because of course the COVID curtailed this motel's breakfast. (seems strange that other motel/hotel chains have figured out a way to feed it's guests even on a limited basis). Next, and here's where it gets fun, we go to take our showers. After letting the water run for about 10 minutes and not getting any hot water (yeah I know, that was 5 minutes too, long) I decided to call the front desk and air my complaint and here's the response I received. "Sir, I don't know what to tell you, everybody must be taking showers." Even, a subtle reminder about being a Wyndham Rewards member didn't move the temperature dial. My wife and I decided we were tough enough to take combat showers and persevered. That was call number one. Later, that night upon returning from the service and spending a few hours with friends around a camp fire, it was time for another shower to get the smoke off. I was going to be the guinea pig this time and you guest it....no hot water at 8pm. 2nd Call. "I don't know what to tell you, we just had new "boilers" put in." Now, I know some of you are saying to yourselves, why didn't you get another room. My response is, of course I thought of that, but, I knew they were completely full and who the hell likes to pack up everything and move, especially not knowing if the new room is going to be worse than the one you're already in. With that said, combat shower #2 for me and the wife said, "No, way!" (on the shower or anything else). The next morning, I ran the water for at least 10 minutes and found a sweet spot of sorts where the water seemed "warm", so I told the wife, come quick (she scoffed at me and said, no thanks, so I jumped in and got the soap lathered up, put it on and guess what, of course the water temp went from warm to mountain spring lake chilly. This definitely felt like the combat shower I remembered from my time in the military. In the end (yeah, I know) I went to the front desk at checkout and conveyed my complaint to the woman at the counter. She confirmed one thing, there were new boilers installed recently, but she also was as unsympathetic as the rest of the staff I had earlier aired my complaints to. She finally said there wasn't anything she could do about the bill (which I didn't even suggest) and Mary would be in on Wednesday and I could call her. I turned and made a bold comment to the young man and his wife standing behind me concerning their obvious disregard for the rules posted on the door by not wearing masks. We drove away and enjoyed a nice drive northerly bound on Skyline Drive. Don't expect us back at the Day's Inn, Luray, VA
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Normalized Insect Infestation
User: Q7745PItomp from:
Published Date: Oct, 11, 2020
Travel Date: Oct, 1, 2020
Rating: 1
Upon checking in, we were told by the desk clerk (who, by the way, bitched about having to wear a mask and told us that Covid-19 was “fake”) that the insects were mostly done for the season. He noticed that we had read their little information sheet on the counter nearby, about the insect infestation in the hotel. The sheet included pictures of several types of insects, and sung the praises of these insects as little helpers of nature, protecting us from even worse insects. It also stated clearly that no refunds or cancellations would be given on account of insects infesting the guest’s room. We were also informed that, due to the Covid-19 situation, no housekeeping services would be provided (never heard of that). Also, the breakfast that was supposed to be included with our room would not be provided. In other hotels we have stayed at during this age of Covid-19, we have not heard of either housekeeping service nor breakfast being cancelled” due to the disease. We thoroughly enjoyed our visit to Luray, VA- but we will never stay at this hotel again.
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Solo trip
User: abundock from:
Published Date: Aug, 26, 2020
Travel Date: Aug, 1, 2020
Rating: 3
The hotel was located in a fantastic location, close to Skyline Drive, Luray, multiple caverns, New Market. The room was dirty both from age and from lack of cleaning... there was a bar of soap in the shower and wrappers on the floor. Staff was very friendly.
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