NPR Reviews Provided by
Rustic Inn Creekside Resort and Spa at Jackson Hole
AlwaysAway15 from: Birmingham, United Kingdom
Trip Type: Family
Published Date: Aug, 13, 2022 Travel Date: Aug, 1, 2022 Rating: 3
Good base to explore Yellowstone if you can get a good rate
We stayed at this property twice during our four week road trip to the USA. First time round we stayed in a standard double queen room and second time a superior double queen. The only difference being that the superior has a creek side view. These are the only rooms that offer family friendly accommodation.
So what we liked….
- great location on the entrance to Jackson Hole
- free shuttle service into town
- nice pool area
- complimentary inflatable rings to use in the Creek. Watch out if you go swimming in the Creek as there are leaches.
- fire pits to sit around at night
What let’s this property down given the very high room rates….
- dated rooms and bathrooms that especially need a refurbishment.
- noisy air conditioning
- a complimentary buffet breakfast is served on a mezzanine level above the bar area. The choice is great but the small area gets very congested with the number of people using it.
- The in house Bistro has the potential to be really great, but there is no one in overall charge. We had one good meal in there and one poor one, where we had to wait over an hour for our food. When we complained we were told that it was our fault for coming at the wrong time when they were most busy, that being 7pm. The manager refused to come to our table, so we had to ask the front of house team to resolve the issue.
If you can get a good rate then I would recommend this property, however I just felt that given the high rate that we had to pay, it should have been better.
travellinallie from: Boston, MA
Published Date: Aug, 6, 2022 Travel Date: Jul, 1, 2022 Rating: 5
Great stay with Family
Rustic Inn was our first hotel in the WY area and what a nice welcome it was! The location is central, the pool was great for the kids, rooms were clean the staff was responsive and the breakfast was a wonderful way to start your day of adventure. The grounds were also fun for us to explore. We would go back in a heartbeat!
basil2812 from: Long Island
Published Date: Aug, 6, 2022 Travel Date: Aug, 1, 2022 Rating: 3
Pretty resort, but problem with linen, and a disrespectful general manger
The resort grounds are beautiful, and the location is great. But the Rustic Inn could not—without repeated do-overs and help from the manager on duty—provide unstained linens on multiple days of our stay.
Apparently, the resort outsources the cleaning of its linens, and the sheets/pillowcases are returned sealed in plastic. I took photos of some of the stains and shared them with the manager on duty, while my wife spent an hour supervising and verifying that, finally, the linens on the bed were clean. Perhaps related to the sheets/pillowcase issue, the next day, we had a towel with a giant black stain that may have been from makeup. And we nearly stepped on a discarded candy on the floor near the top of the bed, which should have been seen on any remotely diligent effort to vacuum.
After spending substantial time on this problem, the manager on duty (who was helpful) promised to bring the issue to the attention of her boss the next day. So I met with Hunter, who is the general manager. It did not go well.
First, he insisted that the marks on the sheets—which I was the only person the entire summer to complain about, he claimed—was the work of a marker-wielding linen company employee who was identifying that the wrapped linens belonged to the Rustic Inn. Yet, the stains were not black [which presumably would be a color used], and the stains were not all the same color. So this market-wielder must have quite a palette of markers. Hunter’s explanation did not sound credible to me. Then, because I only had photos of some of the stains, he mentioned that for the other ones, “I’m not saying you’re lying” in a tone that suggested to me that he did think I was lying about this. He also tried to use the “it’s hard to hire people these days” excuse—throwing his hard-working cleaning staff under the bus while not taking responsibility.
It was clear the conversation was not going well. I said that clean linen is something that I would think is table stakes for a resort charging over $500 a night. Hunter’s glib response was that “the Motel 6 down the block is charging over $400 a night in Jackson in the summer.” I don’t think I’ve ever had an experienced manager be so dismissive and hostile.
I asked for 10% credit from the $2,500 I had paid for my stay. If Hunter had countered with a 5% discount, I would have said “thank you,” and I would not be writing this review. I very rarely write reviews for hotels. Hunter’s insulting response to my request, after we spend several hours of our family’s vacation time on this problem, was to offer a $50 credit at the resort’s restaurant—which I did not want. This was a slap in the face, so I declined.
Hunter, you messed around, and now I hope others read this and find out what to expect if they have to deal with you. The bottom line is that if you stay at this resort (and it is very pretty), and you experience some problem, I predict you will be treated with the same discourtesy and arrogance from the general manager.
Published Date: Aug, 6, 2022 Travel Date: Jun, 1, 2022 Rating: 5
Best Child Friendly Hotel/Resort in Jackson!
On our trip, we drove in from Salt Lake, and wanted to stay 4 nights in Jackson, before proceeding to Yellowstone for a couple days. I was traveling with a 6 year old daughter, 12 year old son, and a wife who prefers to be on a beach with a margarita. In my mind, the more pleasant of an experience the trip will be, the more likely we could do a rural / national park trip again. So ideally, I wanted a very child friendly resort that my wife will be happy and comfortable with.
Initially, I didn’t give Rustic Inn much thought. I posted a quivery on a Facebook group for what I was looking for. Consistently, I received two responses, Four Seasons and Rustic Inn. Yes, the Four Seasons is amazing; however, we wanted to be closer to town (not in the Village) and of course we weren’t interested in spending that much on a hotel.
Were we happy we stayed at Rustic Inn? Very much so. Why:
- Location. The resort is on the very northern end of town, which is convenient for activities into Teton NP. The location made it feel remote, as if we were not in town……. and yet it is only an 8 minute walk to Jackson Town Square.
- Shuttle Service. Loved this. There was a free shuttle that the hotel offered that would take us places and pick us up around town. Very helpful especially since parking in and around Town Square is impossible.
- Buffet Breakfast. This is offered for free. Very convenient with a family of four. Food was good.
- Cabins. The rooms where we stayed are rustic looking cabins with a modern feel/décor. They were very spacious and clean. We stayed in a premiere cabin that is situated along the creek. It was an upgrade we were glad we paid for. It included a private porch that overlooked the creek and green-space (as I call it).
- Child Friendly Amenities. There is a creek running thru the property! You can fly fish, relax, innertube/float on it. There is a large green-space to enjoy the scenery which has lots of seating, fire pits, smores, corn hole, and other games.
- Concierge. The concierge was very helpful. We book four excursions with them….. all of which were we pleased with the company they connected us with.
- Laundry. My wife loved this. There was a centralized community laundry center with washers and dryers.
In conclusion, please be aware: it is a little pricey, there will be lots of kids and young families, and this isn’t a traditional resort/hotel – it has a western/outdoor/rustic motif. Do we recommend others to stay at Rustic Inn, yes.
- Sleep Quality: 5
- Cleanliness: 5
- Service: 5
Tasha B from: Hampstead, North Carolina
Published Date: Aug, 6, 2022 Travel Date: Aug, 1, 2022 Rating: 5
Great family-friendly resort
Staying here now with family.....we have a creekside room (worth it). My husband and son are enjoying fly fishing right outside in the creek. Breakfast buffet is very good and the staff have been very helpful.
- Rooms: 4
- Sleep Quality: 4
- Service: 4