We booked through booking.com, which charged us twice. This is not Rustic Inn’s fault but they were insistent on billing me even as I canceled the second room in advance. They then put us in a room directly on the street, nowhere near nature. It is loud and you hear traffic starting at 5 am. The response from the desk was that this is not a review they get. So now I am giving it. The rooms by the road are terrible. The service by the hotel rivals it.

I am not sure where all the positive reviews stayed but please read before you stay here! We went on the off season so place was pretty empty. The cabin they gave us was at the end and there was a flood almost to our porch due to the melting snow. Dog poop on the sidewalk. Plenty of other cabins available. Upon entering, the room smelled. I am in the habit of wiping all surfaces when going to a hotel. So we wiped down everything. All the surfaces were either dirty or sticky. The underside of the toilet seat was dirty also. It was obvious not cleaned. We went to heat up something in the microwave and it didn’t work. I had to go to the office and they brought a new one. Then in the morning the coffee machine made one cup and stopped working. Blow dryer was smoking and not working either. Finally I wasn’t feeling well and when I went to sleep, I’m pretty sure the sheets were not changed. They did not smell clean. I tried not to think about it but itched all night. I asked if we could be refunded for the second night because we weren’t going to stay and was told they couldn’t refund any money.

We picked up our keys, parked the car & pulled our bags to our cabin. The 5 foot sidewalk to our cabin had not been shoveled of the 4” of recent snow. I went back to the office, asked to have our sidewalk shoveled. A worker came in about 5 minutes & shoveled the walk, leaving the snow on the 2 steps to the porch. I brushed that off as I could with my boots. The snow partially thawed and melted into the sidewalk. We had received a text from “our” concierge asking if we needed anything. I responded asking for Ice Melt so we didn’t get hurt falling on the icy steps and sidewalk. When we returned to our cabin a MINIMAL amount of Ice Melt had been scattered, as if management didn’t have enough to do it right. For the two days of our stay we dealt with icy steps & sidewalks. NOT SATISFACTORY. Breakfast was wonderful, except for two things: 1) cold coffee, and 2) steep steps to the breakfast room. Very difficult for my 81 year old husband with a cane to get up the steps - no alternate way to the breakfast room. That’s right - it’s 2024 & there is no way to get to breakfast without dealing with 8 or 9/steep steps. We have stayed here for years & this has always been a problem. But we like the property. Disappointing … for a lovely location with comfortable, quiet cabins.

My family stayed at Rustic Inn in a deluxe double queen cabin. The room was so comfortable and had vaulted ceilings which made it feel bigger. We had a beautiful courtyard view full of snow and right behind our cabin was the creek. There were tons of mule deer walking around the property and they will come right up to you. The views at this hotel are just amazing! We had so much fun playing in the snow and there's a ton of private open space to do so here. They give you free breakfast daily too and it's very good. The hotel bar and restaurant has great selections and everything we ordered was delicious. Location is perfect because it's about 3 minutes from town, but still feels like you are away from the crowds. I can't recommend this hotel enough...we were so happy with our experience here and we will be coming back again!!!

Location is great, services are nice. I’ve stayed here a few times and found certain rooms better than others. Staying in lower level fire place room, while charming and spacious we could hear voices and walking from the upper units. The smaller rooms near the gym need updating and don’t have microwaves. The best rooms are the individual cabins. These rooms are detached from each other, providing a quieter, sleeping experience. They also have mini refrigerators and microwaves with coffee maker in each room. Robes and nice bath amenities as well as a comfortable bed are a plus. Hot tub is challenging to use in the winter if there is snow/ice on the walkway. Breakfast is included with a nice array of choices, which is a bonus. Bar/restaurant staff are nice, friendly, and very accommodating. I wish the resort recognized return guests as they do not have a frequent stayer program. They don’t offer room upgrades, or any accommodations for guests that are returning to the resort, which is my only disappointment.