NPR Reviews Provided by
Rustic Inn Creekside Resort and Spa at Jackson Hole
S8012KTdonh from: Los Angeles, California
Published Date: Sep, 7, 2021 Travel Date: Sep, 1, 2021 Rating: 1
Nice property, terrible customer service and even worse adherence to COVID guidelines
The property itself is nice, but the customer service and lack of taking COVID seriously really diminished our stay. We were to stay 3 nights, we asked to reduce it to 2 due to COVID, the county being in a mask requirement indoors to which the staff completely ignored. They flat out said no problem you can go but no refunds period, end of discussion and very rudely I might add. Very disappointing experience for an otherwise nice property.
- Sleep Quality: 4
- Cleanliness: 2
- Service: 1
lahoov from: Mechanicsburg, Pennsylvania
Trip Type: Couples
Published Date: Sep, 3, 2021 Travel Date: Sep, 1, 2021 Rating: 4
Serenity in Jackson
First, the cabins were rustic but very nice. Worth it to upgrade to literally on the creek. Very peaceful. They have fire pits going each evening. Housekeeping excellent. Nice touch to have fruit-infused ice water available all day. Convenient to downtown Jackson.
Eclectic group of staff at the front desk: either extremely helpful or couldn’t be bothered (far fewer of the latter).
One concern is that they serve a buffet breakfast, which is included. Although the signage clearly indicates masks are required through the buffet line, few guests adhere to the mandate.
ndshah0 from: Rochester, Minnesota
Published Date: Aug, 24, 2021 Travel Date: Aug, 1, 2021 Rating: 5
Excellent property and location
We spent four nights at Rustic Inn and appreciated the property, cabins and location. The cabins are high quality, breakfast is excellent and location is very walkable to downtown Jackson. It is also an easy drive to Grand Teton NP. The staff were very friendly and helpful. We also enjoyed the breakfast - it was perfect prior to starting the day. We would highly recommend.
- Location: 5
- Cleanliness: 5
- Service: 5
Published Date: Aug, 20, 2021 Travel Date: Aug, 1, 2021 Rating: 5
A wonderful getaway location
The rooms are well-furnished and clean, and the whole staff was very friendly, responsive, and happy to assist. Lacey and Ryan, in particular, really went out of their way to help us with recommendations and bookings. The included breakfast buffet was good, the property is well-maintained, and the bar and patio area are cozy and inviting. We'll definitely return!
- Rooms: 5
- Cleanliness: 5
- Service: 5
Linda P from: Massachusetts
Published Date: Aug, 20, 2021 Travel Date: Aug, 1, 2021 Rating: 4
Yes the hotel is on a main road but the property is large enough that where we were situated we never heard any traffic. We were in a creekside cabin, really liked the layout of the cabins. Felt remote even though it isn't. Having the creek view as opposed to a parking lot view was well worth the extra money in our opinion. We were able to enjoy sitting on our porch in the adirondack chairs and just relax. The room fit the bill for us, if you are modest you may not like the fact that the shower and sink are only hidden if you close the curtains (there is no separate door to the area). The toilet does have a door to it. We didn't mind at all, we left the curtains open in the day and at night closed them. Our room was cleaned on a daily basis even though the hotel said it would be every other day, an added bonus.
We made use of the shuttle every evening, worked out perfect for us. They were even so kind as to pick us up one night when we were way out of the limits of the shuttle service, was very grateful for that!!! The daily water bottles were great, even if they were not left in our room we would ask the front desk and they had no problem giving us as many as we wanted. The breakfast buffet was good, not a big fan of buffets now because of COVID but made due, there was a sign that said masks would be appreciated but never saw any guests using them. Pretty much the same choices every day, basic but good.
The only downside for us was we were never able to enjoy the fire pits and smores. They close them down fairly early so each time we wanted to use them they were out. Really think if a guest would like to use them a littler later they would accommodate them. Also the fireplace outside in front of the bar was not working along with the fire pit in the teepee out front. Really wish we could have experienced the enjoyment of those activities at the resort.
Location was key! Right near downtown and Grand Teton and a great little deli/convenient store where we got our daily sandwiches for picnics in Grand Teton. Would definitely stay here again.
- Value: 4
- Sleep Quality: 4
- Service: 4