NPR Reviews Provided by
Moose Hotel and Suites
TripAdvisor Traveler Rating: 1129 reviews
Almost Perfect!
User: helpfultraveller99 from: Kelowna, Canada
Trip Type: Couples
Published Date: May, 20, 2019
Travel Date: May, 1, 2019
Rating: 4
I would have rated this beautiful hotel at 5 except for one thing: upon check in we were told a $50 hold would be added to our credit card. We questioned this and basically it was in case we charged anything to our room at the restaurant and our card was declined. Huh? How bizarre. Firstly, they have had possession of our credit card info for a month (since booking); secondly $50 wouldn’t go far in that restaurant! Thirdly, the actual room was $258 & there didn’t seem to be a worry about skipping out on that! So I remain confused, even though both check in & check out clerks tried to explain. I have traveled extensively for years & the only other time I experienced this was when I wanted to pay cash. The actual $50 hold is not a big deal. It is the principal. I felt they were saying “welcome to our hotel, please enjoy all amenities, have a pleasant stay, we are glad to have you here, but we don’t trust you!” The room and hotel were really, really nice. King bed was awesome. Everything was clean and very quiet at night. TV had lots of channels & WiFi was good. The room had a small deck with 2 chairs & each room opens to an outside hallway, but in the centre of the building with courtyard below. The absolute best part was the fantastic hot tub area on the roof. Robes are in the rooms & towels at the 2 pools. There are beautiful couches around & an outdoor fireplace under a roofed area. It is open to the sky with a view of the mountains. We did not visit the restaurant due to the silly $50 policy although I was given a $10 voucher as a VIP member of Expedia. Another reason I should have been a trusted visitor! Bottom line to Hotel authorities: get rid of that hold on credit cards and stop insulting your guests!! You are close to perfection!

Fine
User: M161QGchrisp from: Chesterfield, United Kingdom
Trip Type: Couples
Published Date: May, 18, 2019
Travel Date: May, 1, 2019
Rating: 5
My wife and I stayed here for a few days last week. Our travel agents had put us in an unsuitable room, happily the hotel agreed to a reduced price upgrade.....which was lovely. The reception staff were able to make a few suggestions of where to go, as many of the lakes are closed at the moment. Particularly happy as those recommendations led to us spotting a black bear. Hotel was well located, with friendly helpful staff, free parking and good facilities. Location is perfect to see Banff. We will certainly return if we are back in this part of the world We were both happy and would return.

Beautiful Hotel - Fantastic Stay
User: TravelBug6420 from:
Trip Type: Couples
Published Date: May, 17, 2019
Travel Date: May, 1, 2019
Rating: 5
This hotel is in a great location. It is our first time staying in Banff and I picked this hotel because the reviews were good and it was a great price. I love the all the decor and artwork throughout and the fireplace area in the lobby gives it such a warm and welcoming feeling. Check in was smooth and they provided a coupon book, free wifi and parking. Our room was at the back of the hotel and it had a great view of the mountains from our balcony. It was clean, the bedding was of good quality and the bed was very comfortable. The bathroom was nice and the shower was spacious and had good water pressure and temperature. I loved that it had the rainfall style and the handheld shower head option. The hotel was very quiet, we had no issues with noise. I would definitely recommend this hotel.
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Great modern hotel on the edge of Banff downtown
User: feline_1972 from: Brisbane, Australia
Trip Type: Couples
Published Date: May, 17, 2019
Travel Date: May, 1, 2019
Rating: 4
We stayed in Room 301 at Moose Hotel and Suites from 14-17 May. After reading Tripadvisor reviews recommending the hotel, I booked the hotel via Booking.com with 10% Genius discount. We had a superior king room. The 3rd floor room looked over the main street and exceeded my expectations for comfort, size and quality fittings and furnishings. The room was plenty big enough for the duration of our visit and had a lovely small balcony overlooking the main street. Customer service at front desk was always pleasant and welcoming. The hotel's amenities and spaces are lovely, including a very well appointed gym, pools, hot tubs and fire pits. The only negative for our stay was the air conditioning design. It sits low on the floor next to the sofa. The system was loud and you were unable to adjust the direction and flow of air. The room constantly felt too warm or too cold, especially during the night. For the price, great location and overall high standard of the hotel, I'd recommend it to others. 9/10 from me. If you stay here, take advantage of the public bus passes from reception to get to the sights.

Nice stay
User: OttawaTravel2012 from: Ottawa, Canada
Trip Type: Family
Published Date: May, 14, 2019
Travel Date: May, 1, 2019
Rating: 4
Very nice new hotel in spectacular setting! Hotel staff were very professional and mainly Australian. Rooms were well appointed and within easy reach of most of Banff. Grocery store right around the corner for your convenience.
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