NPR Reviews Provided by
Moose Hotel and Suites
TripAdvisor Traveler Rating: 1301 reviews
A week in Banff for a family ski trip
User: bencL3213JS from: London, United Kingdom
Published Date: Feb, 23, 2020
Travel Date: Feb, 1, 2020
Rating: 5
We've really enjoyed our time in Banff and the moose hotel has been fantastic. Good things: - really excellent service from the concierge and all the staff - hot tubs on the roof are really lovely. Sitting in hot bubbly water with freezing air and a view of the sun on the mountains (and maybe a little bearface whiskey on the rocks in a plastic cup 'ice tea') will be a lasting memory - really comfortable beds - near to downtown and car rental and bus to slopes - fridge in the room - our room was the cheapest and we squeezed 4 of us and >80kg of luggage in. It worked well enough but I was envious of those with suites. Bad things: - bizarre amounts of static electricity in the bedroom - not sure why! - weak water pressure in the shower. - faulty aircon woke me in the night with blasts of cold air. The maintenance chap taught me how to disable the aircon unit at the fusebox! Effective but unorthodox. To their credit they also provided an electric heater. - Maid service very variable - sometimes you can could hardly tell they'd been - More space for storing boots and drying gloves etc... would have been welcome - On site restaurant was average (at best). More generally about Banff. More expensive than I'd hoped and the food bears no comparison to the Alps. To avoid bankruptcy we got take-outs from cafes, made sandwiches in the room for lunch on the slopes, and visited the 'liquor-store' to buy aperitifs! The skiing was excellent and tuition very good too.
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Great short ski trip stay
User: Darcy Z from: Toronto, Canada
Published Date: Feb, 20, 2020
Travel Date: Feb, 1, 2020
Rating: 5
Stayed here for 3 nights for a short 2 day ski trip with the family. Great location as it's located all within 5-10mins walk to all the nice Banff stores/restaurants. IGA grocery store 1 block away, and 2 little coffee shops also a few steps away. Bus shuttle pickup to Sunshine and Lake Louise ski resorts is right next door. Rooms are well kept, beds comfy, heating machine was a bit wacky and kept blowing cold/hot air at times. Great shower and lots of good quality soaps/shampoos/conditioner to use. Hotel staff replied quickly by email to all of my questions. Even got our skis delivered to hotel and we dropped them off with front desk once we were done. Overall a great stay in the Banff area.
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Amazing stay!
User: X3382ILjamiel from:
Trip Type: Friends getaway
Published Date: Feb, 19, 2020
Travel Date: Feb, 1, 2020
Rating: 5
Great hotel! First off, it’s beautiful and the open lobby had a lovely fireplace that was always attended to. The room itself was clean and the shower was fabulous (big and spacious, great water pressure). All the staff were so kind. We also loved being walking distance from all the restaurants. Pickup for our tours was right outside and so easy. In addition, their restaurant had great breakfast, and we even got room service a few times. The best part of the whole experience is the amazing rooftop hot tub!

Perfect Location, Great Service, Wonderful Amenities
User: Sustainabergie from: Redondo Beach, California
Published Date: Feb, 19, 2020
Travel Date: Feb, 1, 2020
Rating: 5
We originally booked our reservation at Moose because of their sustainability initiatives. They provide reusable water bottles branded with their hotel name for the same price as a single-use plastic water bottle $3. The water in the sink is good to drink. Peter the GM even met with me to discuss sustainability! The hotel was designed in a way that is very pleasant to the eye and has a lot of wood/glass. I loved our room, it was spacious and on the 2nd floor. The jacuzzis on the rooftop were wonderful and had spectacular views- there is also a firepit up there. We got facials at the spa and enjoyed the private outdoor area and jacuzzi there as well. The room service was prompt and delicious. The location of the hotel itself is perfect. Right in the heart of Banff where we walked to every meal we had. Our adventure tours picked us up right next door, so everything was very convenient. I loved the bulk dispensers in the showers and how housekeeping only replaced towels we left on the floor. I HIGHLY recommend this hotels. I have zero to complain about!
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Amazing Hotel With Rooftop Jacuzzis
User: isabellaKE3255CJ from: Rancho Palos Verdes, California
Published Date: Feb, 19, 2020
Travel Date: Feb, 1, 2020
Rating: 5
My recent stay at the Moose Hotel could not have been better. The location is absolutely perfect and is within walking distance to the best restaurants and shopping in Banff. We were able to get picked up and dropped off from the airport as well as for our adventures from the hotel. All staff truly went above and beyond. If you are in Banff this hotel is a MUST.
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