NPR Reviews Provided by
Moose Hotel and Suites
Stay at the Moose!
User:
Britta T from:
Published Date: Mar, 15, 2024 Travel Date: Mar, 1, 2024 Rating: 5 What a gem! Extremely clean. Perfect mix of new & mountain cozy vibes. Incredible views from the two rooftop hot tubs. Comfortable beds, big bathroom, and good patio area in our room. Spacious lobby with a warm fire made for the perfect spot to curl up with a book at night. Great location in walking distance to all the shops & restaurants of downtown Banff. Heated underground parking was perfect for ski trip. I’d definitely re-book here for future Banff trips.
Wonderful
User:
Ian M from: Mount Gambier, Australia
Published Date: Mar, 13, 2024 Travel Date: Feb, 1, 2024 Rating: 5 Fantastic, except, being Australian we love tea but it seems most Canadian and US Hotels cater for coffee drinkers. Just some English Breakfast tea bags with surplus amounts of sugar would be appreciated. Apart from that little suggestion everything was first class including the massages and the view from our third floor suite. Fire place, Rain Shower, comfy bed...AAA+++. Highly recommend.
Subratings:
- Value: 5
- Location: 5
- Service: 5
Visit 2024
User:
Cosmopolitan548686 from: Newark, California
Trip Type: Friends getaway
Published Date: Feb, 29, 2024 Travel Date: Feb, 1, 2024 Rating: 4 No coffee in room. Called down to front desk and they said they only carried single pods. Walking by housekeeping and they had them. Other than the hotel was nice and staff courteous but you can get an arbnb for far less
No gift shop on property.
A unique experience in a mountain resort town.
User:
Esther G from: Calgary, Canada
Published Date: Feb, 28, 2024 Travel Date: Feb, 1, 2024 Rating: 5 This hotel is unigue because the rooms have a balcony on one end but to enter and exit your room you have to go outside the other end and walk around on an outdoor pathway then enter into a lobby to catch an elevator to go to the pool, gym, outdoor hot tubs and even the lobby. Therefore I suggest you bring flip flops to use going to the hot tub and pool and even an outdoor sauna, as you will be wet and have to return outside to get back to your rooms. Bring other shoes and slippers because the flip flops will stay wet all day in your room. In winter the walkways can get covered in a bit of snow and you have to walk on that. There is no washroom on the main floor reception area, you have to go to the back of the onsite restaurant and go up to the mezzanine floor for that. Just a bit inconvenient after a long drive.
We stayed in a one bedroom king suite so thats all I can review. It was realy nice, decor was outdoorsy...had a fireplace, kitchenette with bar fridge, no freezer, had a microwave, kettle and a one cup coffee maker, they supplied the one serving coffee grinds in a sealed coffee filter as many as you want. We brought some snacks and one freezer meal which we microwaved easily, otherwise ate out, stayed 3 days. The Pacini on site restaurant food was just ok not great, but nice atmosphere. There are many other restaurants within walking distance. The Hotel gave us a three day Roam Bus pass to use but we ended up walking everywhere as the hotel is situated nicely on the main road in Banff. You are allowed to use the underground parkade and you will find luggage carts there so its convenient to load up and use the elevator to get to your floor, but once out of the elevator you still have to push the cart outside onto the walkway and find your room door. In our suite we had a gas fireplace with a timer in the living room, a small 2 person table with 2 chairs and a couch with footrests that could turn into a coffee table if needed. The separate bedroom had a king bed and the sheets and pillows were very nice, the bathroom and shower were very nice too, could suggest hooks in the shower for wet bathing suits to drip.
The personnel were friendly and very committed to making your stay comfortable, ask for anything like housecoats and they comply quickly. The housecoats are great for going to the hot tubs. May I add the hot tubs and sauna are on 4th floor roof open air so the view of the mountains is spectacular! We will return as soon as we can!
P.S. They told me the tap water is drinkable and it did taste good.
Subratings:
- Value: 5
- Location: 5
- Service: 5
Great trip to Banff - Moose nice but could be much better
User:
sarahmA8799DJ from: Hertford, United Kingdom
Trip Type: Family
Published Date: Feb, 25, 2024 Travel Date: Feb, 1, 2024 Rating: 3 Overall we had a good time at the Moose and our holiday was brilliant in Banff. We flew from the UK to spend a week.
The Moose is overall a nice hotel. It’s expensive but the location is very good on Banff Ave. My room was 560 dollars a night.
Overall the hotel is efficient and well run but there are so many little things they could do to make it even better and became small niggles that added up during the week.
I thought if I left a review, then Banff Lodging could take a look.
1. Rooms are clean and housekeeping is good. The sheets don’t fit the beds. For such an expensive room this is just a basic. Every night the sheets will come off the mattress as the sheets don’t stay in place and you end up sleeping on the mattress topper which also always comes off as that does not fit. Unhygienic as you’re essentially sleeping on the topper which isn’t changed after each guest. Hotel - Please make a change here as it became very annoying. I did ask but there is nothing they could do.
2. The hooks in the bedrooms are so poor that nothing stays on them. There are also not enough hooks everywhere for a ski hotel. Storage and places to hang ski gear is really limited. Storage in general is poor when you have big coats and wet items and no hanging space. Wardrobes are very small and a couple of hooks. Hooks seem like they are fitted upside down so nothing stays on them easily.
2. The reception area is large and has a lovely fire although because reception is so cold it needs the fire.
3. The spa area is lovely upstairs but again not very well organised when it comes to hooks and places to hang towels. I also had to call reception three times to get staff to cleanup the towel bin.? More hooks might help as the spa area becomes a complete towel mess. The gym is good but needs a good clean.
4. There is nowhere to put your ski boots other than in your bedroom - this is madness. There is no ski boot room! There is a locker you can put your skis in the car garage downstairs in basement. You have to wear your boots to your room even if wet. I’ve never heard or seen this before and couldn’t believe there was no storage for boots.
3. On check in nobody explained the ski locker set up and there is no signage. Explain the set up on check in and give people a key and that would make day one better when you’re in big boots and nowhere to put your skis until someone explains. The lockers are also hard to open until somebody shows you how! Just needs a better explanation on check in.
4. Don’t hire your ski gear from Ski Big 3/adventure hub which the hotel will recommend. They are unhelpful and relatively grumpy in the store and their selection is also limited. If you need to change your boots then you have to get a taxi to the shop as it’s so far up the street. Most rentals are near where you are staying in ski resorts which makes changes easier. Generally I found the store to be unhelpful and it wasn’t an enjoyable experience. There are better places for kit and kindness.
5. There are no ski racks anywhere! So if you are in reception with skis and needs to put them down for a short while - there are no racks anywhere! Even outside the hotel doors… why?
6. Reception staff are efficient but this is a transactional hotel who are processing you rather than making you feel so welcome that you can’t wait to return.
7. There is no central bar area apart from a nice restaurant area which seems very efficient. Lacks a hub to gather at the hotel at end of a day.
8. The elk next store has the best coffee shop so we went there for coffees. Brilliant staff and great coffee.