NPR Reviews Provided by
Moose Hotel and Suites
TripAdvisor Traveler Rating: 1328 reviews
Great hotel!
User: KELSEY H from:
Published Date: Aug, 3, 2020
Travel Date: Jul, 1, 2020
Rating: 5
We loved this hotel!!!! The rooms were very clean and the staff super friendly. We had the two queen suite with the separate bedroom and it worked wonderfully with our two kids. The room was incredibly quite at night. The Italian restaurant in the hotel doesn't have a large menu, however the food was incredible. We will definitely stay here again on our next trip to Banff.
Subratings:

Best hospitality in Banff
User: demarco346 from: Toronto, Canada
Published Date: Jul, 27, 2020
Travel Date: Jul, 1, 2020
Rating: 5
I have just returned from a week-long stay at Moose Hotel and Suites in Banff and would like to share some highlights from this memorable trip. Location: The hotel has an unbeatable location in downtown Banff. Within a few minutes’ walk, you will find yourself surrounded by plethora of restaurants and cafes. Twice during my stay, I spotted deer feeding on grass nearby the hotel. The bus stop for local Roam public transit connecting to major places of interest in the Banff area is a stone's throw away from the hotel. Don’t forget to ask for a complimentary bus pass at the reception. The Roam Route 8X from the Banff High School transit hub across the street will take you directly to Lake Louise. Adjacent to the transit hub, there is the bus stop for the convenient and highly recommended On-It regional shuttle from/to Calgary downtown that I availed myself of due to suspension of the Banff Airporter and other transfer services from the Calgary airport. Room: I booked a Superior King room requesting a higher floor with better views. I ended up with a nice room on the third floor overlooking Mt. Norquay. The room was well sized for one or two guests featuring a clean bathroom with rain shower and toiletries. I loved the organic vanilla coconut Rocky Mountain Shower Gel so much that decided to order it for home use. The bed and pillows were very comfy. I appreciated the hotel's eco-friendly approach – instead of providing water in plastic bottles in the room, they offered a reusable water bottle for a small fee. A room with mountain views facing a relatively busy Marten Street meant more noise during the day and in the evening – a fair compromise, in my opinion. For quietness, rooms overlooking the hotel courtyard would be a better option. I found the air conditioning very loud and disturbing. Thanks to pleasant temperatures, I shut it down and could get away with open windows. As a COVID-19 precaution, there was no room service but fresh towels were available upon request. In-room complementary WiFi was sometimes unstable. Service: Always available, friendly, helpful and professional are just a few words to describe the premium customer service provided by the Australian-British-Canadian team at this hotel. At the check in, Shani immediately made feel at home and kindly accommodated my request for a higher floor with mountain views. I was also offered an upgrade for the fraction of a regular price that I passed. At the check out, I did not want to leave and was already thinking of my next trip to Banff. Due to COVID-19 restrictions, outdoor pools were closed until the last day of my stay. The hotel spa was operational though, and I decided to try a massage which turned out to be a blissful experience, warranting another visit several days later. Jake, the massage therapist, was just amazing. His skillful touch ensured the right pressure and total relaxation. On top of that, he has got a very likable personality that you will enjoy. Another fantastic spa experience was the facial. Elina's adroit hands took me to the heaven and back leaving my face radiant and rejuvenated. Both Jake and Elina took the time to explain the treatment and used high quality products. Make sure to book a treatment with them as your hotel experience would be incomplete without it. Here, I should also mention Ruth and Zoey who were extremely helpful and quickly coordinated bookings at the spa. During my stay, I ate at an onsite restaurant a couple of times. The food was good but unremarkable; yet Rion who was waiting on my table was great – I really enjoyed our little chat. I thoroughly enjoyed my stay at this property, and the outstanding five star service fully made up for small shortcomings here and there. This was my first time visiting Banff and Moose Hotel and Suites only enhanced my unforgettable time there. I will definitely return. Thank you!
Subratings:

Okay, some staff more about the business than the customer care
User: MKH000 from: Calgary, Canada
Published Date: Jul, 26, 2020
Travel Date: Jun, 1, 2020
Rating: 3
Had come recommended, was a bit disappointed. Busy, not as quiet as other places, liked the room with the little patio to be able to sit outside, nice separation from neighbors patio. More of a party/family/singles class than business class. One front staff a bit blase about Covid, most were good. Handy to downtown and free parking good but large trucks parked in EV charging stalls not cool.
Subratings:

Great Location
User: FrazerStone from: Grande Prairie, Canada
Trip Type: Family
Published Date: Jul, 13, 2020
Travel Date: Jul, 1, 2020
Rating: 5
Loved our stay at the Moose Hotel. Great location, close enough to walk to everything. We’re able to store our kids bikes in their storage and rent two adult bikes for a day. Free upgrade since we are Expedia VIP members. Kids had fun in the pool, was shallow enough for our 5 & 6 yr old girls to stand in. Nice room, had a suite, no issues whatsoever. Would stay here again in a heartbeat.

Great value and service
User: fireguy233 from:
Published Date: Jul, 10, 2020
Travel Date: Jul, 1, 2020
Rating: 5
Moved over from The Fox to The Moose. Immediately the changes and upgrade was noticeable. The beds were more comfortable (especially the pullout sofa) the bathroom facilities more modern and the pool area was open. Staff were incredibly friendly and helpful in the smooth and easy transition from their sister property. Thank you again we will be back.

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