NPR Reviews Provided by
Moose Hotel and Suites
MBAikins from: Cumming, Georgia
Published Date: Apr, 30, 2020 Travel Date: Dec, 1, 2019 Rating: 5
Loved everything about this hotel. Nice clean rooms, cute decor, roaring fireplace in the lobby, walking distance to everything downtown, great rooftop hot tub.
Would definitely stay again next time we're in the area.
- Sleep Quality: 5
- Cleanliness: 5
- Service: 5
tinab2010 from: Sydney, Australia
Trip Type: Family
Published Date: Apr, 11, 2020 Travel Date: Jan, 1, 2020 Rating: 5
Great location, fun hotel
Really enjoyed our stay. Fun rooms with all things moose happening! Amazing location, comfortable rooms and helpful staff. Would definitely stay here again when visiting Banff and would highly recommend.
Moir from: Much Wenlock, United Kingdom
Published Date: Mar, 21, 2020 Travel Date: Feb, 1, 2020 Rating: 4
Good but could be better
Stayed for 13 night ski holiday in room on ground floor, room had an internal view and was reasonably quiet.
Room was comfortable but as others have said the housekeeping was disappointing. The floors didn't seem to be clearned very often, they don't know how to make a bed and we had to remake it. The heating system is so noisy, I have never found this at any hotel before, staff said that they could disconnect it, but then the room would be cold!
Location is convenient for walking into town to eat, we didnt find the hotel menu very appealing.
This was our second vists and will probably staff again.
- Rooms: 4
- Cleanliness: 3
- Service: 4
hotsyd22 from: Sydney, Australia
Published Date: Mar, 20, 2020 Travel Date: Mar, 1, 2020 Rating: 4
Good but not great
Stayed 8 nights in March 2020 in a 2 bedroom suite. The Moose is a new hotel in Banff only a couple of years old. The location is great - it has ample parking underground and it is only a short (flat) walk into the centre of Banff where all of the shops and restaurants are located. The ski bus to either Sunshine or Lake Louise departs about 30 metres from the exit from the ski storage area.
The room itself was fine for the most part. It was a reasonable size and had two spacious bathrooms. The biggest draw backs with the rooms were the lack of privacy, both from the common living area within the apartment, and also people walking past being able to see in. I noticed that walking along the corridors that all of the rooms had large glass windows where people can see in. It was a bit of a strange design feature.
The downsides were the quality of the housekeeping - consistently poor. Also, for such a new hotel, the system for storing skis overnight could be better. The restaurant was average and did not have a conventional hotel style breakfast - only a la carte.
There is a nice roof top spa area. When I was sitting in the hot tub and talking to some of the other 'guests' it turned out that they weren't even staying at the Moose but were directed to the facilities there from neighbouring hotels.
- Rooms: 4
- Sleep Quality: 4
- Service: 3
Published Date: Mar, 20, 2020 Travel Date: Mar, 1, 2020 Rating: 5
A very positive hotel experience
My family and I were in Banff recently for a ski holiday and stayed at the Moose Hotel Suites. We found it to be a lovely facility with excellent service and very helpful staff. We very much enjoyed our well-appointed one-bedroom suite, and the convenient location of the hotel within walking distance of restaurants, shops, etc. The rooftop hot tubs were a treat. The Covid virus was ramping up while we were there, and the staff were very accommodating about terminating our stay on short notice and extending check-out time on the day of our departure. We want to commend, in particular, Tomas and Aaron at the front desk for their assistance. The restaurant co-located with the hotel did a great job accommodating customers and providing room service once restrictions kicked in limiting the service restaurants in Banff were able to provide. We highly recommend this hotel to others and hope to return to the Moose Hotel and Suites and this beautiful area of Canada ourselves.
- Value: 5
- Location: 5
- Service: 5