What a fantastic hotel! We went in the early spring, so we were not bothered by the indoor/outdoor hallways that some other reviewers mention. The lobby is large yet cozy - a great place to meet up before or after you start the day. The rooms are clean, if a little worn. The hot tubs (lots of free towels) and fire pit are fantastic— with truly amazing views! Julia and Bevan are amazing at the front desk. They have bear spray you can borrow, too! I was sad to learn that the cheapest rates are found online- NOT directly on the hotel website. So make sure to do your homework. Would love to see free coffee and water in the lobby… It’s a small amenity, but would be super appreciated! There is coffee in the rooms, but only powdered creamer. Yuck.

Beautiful lobby and fireplace but the furnishings in the reception area/lobby are worn and dirty. It is surprising that they have not been replaced! Our room was quite basic and also in need of refurnishing. Cleanliness of the common areas like corridors was unacceptable with garbage such as kleenex left on the floor for one or two days.

Very courteous and accommodative staff. Choice of breads with heating plate, choice of garlic butter/ tomato& basil/ pesto is a welcome change. Pizza, penne pasta, minestrone soup was just right. To top it- tiramisu was simply delicious. Recommend for vegetarians too. Amazing cross location at cross section. Happy to have visited and the life size Moose at the corner ensure you cannot miss this location.

So - I previously wrote a review, full transparency I gave it 3 stars and wasn't that impressed as we had a poor experience with noise. However, the hotel did assist us and really did their absolute best to accommodate us, and because of that I deleted the 3 stars and have upgraded to 4. My previous review a few days ago - On our second morning waking up in Banff, it was not a natural wake up again. We were woken by the constant noise of trucks right outside our balcony. Loading, unloading, emptying recycling, then garbage, then laundry, then food....it was never ending from before 7am. Not the peaceful mountain experience we were hoping for! We stayed in room 261, which (along with many other rooms) faces the side street (Moose St). We unfortunately were right above the loading dock/garbage collection point. The noise happens even on the weekends, and it's such a shame. We had a 'superior queen' which honestly is a small room, no storage space and no amenities to make food. (Small fridge and kettle, nothing else). Honestly I felt tired, grumpy, and unhappy given the cost of the hotel which is think is high compared to others. However - on speaking with reception the staff - who are all super lovely and helpful - they moved us to a room opposite which was a little bigger and most importantly, didn't have street noise. Hooray! I was unimpressed initially we had to pay to upgrade this, BUT - the manager apparently did try to contact me and also waived that charge which was very appreciated. We were then in a 1-bed room, which had a lovely big and comfy bed, and a nice fire, plus kitchenette. There were things lacking though, for example there was a microwave, toaster, and coffee/tea facilities plus some plates/glasses and cutlery. But, no can-opener. No bottle opener. No small spoons/teaspoons. The things that for me, made the hotel stand out - and would actually make us book again when we come back to Banff, are a) proximity to town, it's right there and makes getting the busses etc easy. b) the staff, they are all very, very friendly and helpful. c) the rooftop hot tubs are very nice, not huge, and quite busy at the end of the ski-day, but, a really nice addition and relaxing. d) the restaurant was great, really nice food and very accommodating when we arrived super late on our first night. Plus the reception area, fireplace etc are all very cosy and welcoming. There's also free parking underneath which is always good. I do think the rooms are a bit small unless you're in a large suite on the top floor, and it's not the cheapest hotel...but...actually reflecting on our stay, I would stay again, as long as it's a 1 bed room at least, and not facing Moose St! The noise is obviously not the fault of the hotel, and as I said, the manager and staff really did treat us well and took our concerns into account.

The hotel is a great location but it is showings its age. They are not keeping up with repairs and the price remains very high for this. Dog friendly hotel but you cannot leave your pet unattended and we used a Rover sitter for this. Probably one of our last times we stay at this hotel. Not worth the cost and repairs not being kept up.