NPR Reviews Provided by
49'er Inn & Suites
TripAdvisor Traveler Rating: 397 reviews
Excellent
User: Grace V from:
Trip Type: Business
Published Date: Feb, 20, 2019
Travel Date: Feb, 1, 2019
Rating: 5
I had to share our recent excellent experience with this Motel. Our daughter was in Jackson with the high school speech and debate team. They stayed at this location. Our daughter left behind a blanket my grandmother made her when she was a toddler. She waited almost 24 hrs to mention it to me. I contacted the hotel and a very helpful woman (I believe her name was Jessica?) took my call. She took the description of the blanket and my number and told me she would call me back. I only half heartedly expected a call back. And guess what...she called me back. She had found the beloved blanket!! The hotel even shipped the blanket to us (at our expense..which I would have paid double) We are so grateful for excellent customer service. This was above and beyond. This might not mean much to some, but it meant the world to us. Thank you 49er Inn.

Ski Vacation-Great location and price
User: dresf from: Wichita, KS
Trip Type: Friends getaway
Published Date: Feb, 15, 2019
Travel Date: Feb, 1, 2019
Rating: 4
I stayed here on a skiing vacation. I found my King room with fireplace to be comfortable. Hot water was aplenty. Bed comfortable. Good WiFi. The free breakfast was what you would expect from a free breakfast. A quarter mile walk to the town square where there are plenty of restaurants to choose from. I will stay here again.
Subratings:

Courtious and Thoughtful
User: Wayne M from:
Trip Type: Friends getaway
Published Date: Feb, 14, 2019
Travel Date: Feb, 1, 2019
Rating: 5
My friend and I had reservations for 4 days for skiing, but he got stuck in Salt Lake and could not get to Jackson for 3 days and I got stuck in DFW due to the storms and the fact that the airport was shut down because the employees could not get to work. So we paid 4 extra days of lodging and only stayed at the 49er Inn for one night. They had a 48hr cancellation policy and asked for some consideration since we paid an extra 5 days of lodging. When I got home, I was going to call and speak to the Manager, but then I saw that they had proactively only charged us the one night we stayed there. The larger hotels would have not done anything for us. So I called and thanked them and said I would definitely stay there again. It is a no frills place, but they have a hot tub and serve breakfast, with little frigerators in each room. Not much more I could ask for.
Subratings:

Wouldn't stay again if it was free.
User: ElvisRaymond from:
Trip Type: Friends getaway
Published Date: Jan, 27, 2019
Travel Date: Dec, 1, 2018
Rating: 1
I very seldom take time off so when I do, I plan well and try to get the best of all I can. I met a very good friend in Jackson for New Year's and was sooo excited to have tickets for both nights to see "Midland" - who were simply AMAZING! However, from the first call I made to the 49-er to make my reservation in November, I received very little "enthusiasm" back to meet mine. When I checked in, the girl at front again, seemed at best, 1/2 interested that I was excited to be in Jackson. Mind you, I am a Wyoming native so this is not my first time there. I was actually taken back at her "don't care" attitude as we don't typically see that in Wyoming. I asked for a couple extra pillows as I have a bad back and that task took asking 3 more times and they finally arrived 4 hours later. The 49'er was NOT my first choice of hotels when booking in November, but it was the only one with vacancies within walking distance from the Midland venue. Upon arriving at the room I found it surprisingly small and cramped for a "King Suite". There was perhaps 14 inches of room between the end of the bed and the large, 5 foot counter that was the 2nd biggest thing in the room. The bathroom had not been cleaned well and there was hair in the tub. Not to be deterred, I picked up my friend for the first concert. I woke up the next day to him asking "didn't we park out here"? Which would have been on the South side of the hotel on the street. Yes, we and 2 other cars had parked there upon returning to the hotel the night before and no, there was not a car to be seen on that street by the hotel. When I checked in, I asked where to park and Ms. Friendly told me "anywhere around the hotel". NOT A WORD about not parking on the street. Upon learning my car had been towed, the tow company told us it was a town ordinance that there was no parking on the streets from 3-7 A.M. However, there is NOT a sign stating that no parking is allowed during those times on Simpson Avenue on the South side of the 49-er. My friend has reviewed and explained that this whole ordeal cost me $240. As he explained, when he confronted the hotel staff, they pointed to a very small, black sign that gave the times for no parking. NO ONE said a WORD to me upon my check in. I have read the responses to the poor reviews here and they seem to point fingers at the help or take no responsibility. It is management's job to make sure the employees have done the job for which they are paid. If employees have not done the job, if management was doing IT'S job, it would have known that before anyone had a chance to be disappointed and thus give a bad review. I don't usually write reviews, but I hope this will save someone from a) parking on the streets in Jackson after 3:00 A.M. and 2) staying at an establishment whose management would rather pass the buck than do its rightful job and last but not least is mediocre at best.
Subratings:

Great location, comfy, friendly staff
User: BarbJ117 from: Chicago, Illinois
Trip Type: Solo travel
Published Date: Jan, 26, 2019
Travel Date: Jan, 1, 2019
Rating: 4
I treated myself to a few days in Jackson Hole the week after New Year's, and I was very pleased with the 49'er Inn & Suites. The location is terrific .. walkable to everything downtown: shops, restaurants, the town square, movie theatre, grocery store, etc. I was not doing any skiing, so I can't speak to how convenient it is for that, but for non-ski fun, the location was great. My room was comfortable, and the hotel had a western feel. Staff is friendly and helpful, and one young woman gave me excellent advice on my return trip to the airport.

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