Policies of Hidden Ridge Resort:

Reservation Policy

Deposit Policy: All reservations require a valid credit card guarantee due at the time of booking debit cards are not accepted. Cards provided to guarantee reservations are liable for any applicable cancellation or no-show charges. Cards may be pre-authorized prior to arrival to verify validity. Bookings of 3 rooms or more will be charged a one-night plus tax deposit.

Holiday Deposit Policy: Between December 20th and January 4th all reservations for Premier Two Bedroom Loft Condo with 3 Queens, Premier Two Bedroom Loft Condo with Games Room, Premier Two Bedroom Loft Condo with 4 Queens and Premier King Condo with Private Hot Tub, are subject to the Holiday Cancellation Policy. This means that for any booking you make for these condos between those dates will require a deposit of the first night plus tax.

Cancellation Policy

Cancel Policy: To avoid penalty of first-night room rate plus taxes, reservations must be canceled 72 hours prior to arrival. In case of No-Show, the first-night room rate plus taxes will be charged. Exception - Prepaid reservations are non-refundable.

Holiday Cancellation Policy: Between December 20th, 2024, and January 4th, 2025, all reservations for Premier Two Bedroom Loft Condo with 3 Queens, Premier Two Bedroom Loft Condo with Games Room, Premier Two Bedroom Loft Condo with 4 Queens, and Premier King Condo with Private Hot Tub, are subject to the Holiday Cancellation Policy. This means that any booking you make for these condos between those dates will require any cancellations received after 4 pm, 14 days prior to your arrival date, will forfeit the deposit taken.

Pets Policy

We hope to make your pet’s visit as enjoyable as your own. To ensure your furry friend is comfortable, we will provide a pet bed, water, and food bowls, take home toy and special treats.

Please let us know when you make your reservation that your pet will be traveling with you so we can sure everything is ready for your arrival.

Pet charges are $25.00 CAD per pet per night. Dogs and cats only; Maximum 2 pets per room (up to 50lbs). Specific rooms only.

• Pets are not to be left unattended at any time
• Pets must be on a leash at all times – it’s the law
• Please pick up after your pet
• Furniture is for humans
• Pets are not allowed in certain public areas
• Not all rooms are pet friendly

Other Policy

Rates Policy: Rates are based on the Canadian Dollar and double occupancy. Each additional guest age 16 or over is an additional $20.00 per night. Rollaway beds are not available.

Check-In: 4:00 PM
Check-Out: 11:00 AM

Credit Cards Accepted